Open To Work
Krystal Kelley
Middleboro
Summary
Results-driven professional with extensive experience in discharge planning and patient advocacy. Proven ability to identify barriers to safe discharges and implement effective follow-up measures, ensuring continuity of care and patient satisfaction.
Overview
20
20
years of professional experience
Work History
Discharge Coordinator
Pembroke Hospital
Pembroke
08.2019 - 03.2026
- Coordinated patient discharge plans with healthcare teams and family members.
- Facilitated interdepartmental communication, ensuring seamless patient transitions post-discharge.
- Assisted patients in understanding follow-up care and medication instructions.
- Conducted pre-discharge meetings with patients and families to discuss aftercare plans.
- Maintained comprehensive records of patient discharges for compliance audits.
- Managed resident admissions and discharges, coordinating referrals to facilities, home health agencies, and hospice.
- Coordinated transportation arrangements for discharged patients who lack access to reliable means of transportation.
- Served as a liaison between the hospital and other healthcare providers for post-discharge needs.
- Cultivated partnerships with community organizations to enhance continuity of care for discharged patients.
- Identified and addressed barriers to safe patient discharge, promoting timely transitions from hospital to home.
- Collaborated with physicians, nurses, social workers and other healthcare professionals to coordinate efficient discharges.
- Assisted with the coordination of post-discharge services such as home health care and follow-up appointments.
Bartender/Server Manager
Monponsett Inn
Halifax
05.2008 - 03.2020
- Assisted in managing inventory levels and ordering supplies.
- Engaged with guests to create a welcoming atmosphere and provide excellent service.
- Collaborated with kitchen staff to ensure timely delivery of food and beverage orders.
- Mixed and served drinks according to established recipes and customer preferences.
- Resolved customer complaints promptly to enhance guest satisfaction during their visit.
- Balanced cash drawer at end of each shift to ensure accuracy of funds and enhance financial accountability.
- Monitored and organized inventory of liquor, beer, wine, and other beverage items to support efficient operations.
- Coached new bartenders on drink preparation and upselling techniques to improve service quality and increase sales.
- Managed bar area, cocktail design and menu and handled inventory, regulation compliance, and customer relationships.
Recovery Specialist
Highpoint
Plymouth
09.2013 - 03.2019
- Facilitated recovery sessions for individuals facing addiction challenges.
- Developed personalized recovery plans in collaboration with clients and support teams.
- Conducted intake assessments to determine client needs and goals.
- Educated clients on coping strategies and relapse prevention techniques.
- Documented client progress to ensure continuity of care and compliance.
- Assisted in implementing programs to improve patient retention and patient success in treatment.
- Facilitated group therapy sessions, providing guidance and direction to participants.
CNA
Greenery Rehabilitation Center
Middleboro
06.2006 - 03.2012
- Delivered compassionate care to residents in rehabilitation, enhancing their comfort and recovery experience.
- Assisted with activities of daily living, personal hygiene, feeding, and ambulation, promoting residents' independence and well-being.
- Monitored vital signs and reported changes to nursing staff.
- Administered medications under supervision of a licensed nurse.
- Recognized signs, symptoms of abuse, neglect and reported them per policy.
- Exhibited strong customer service skills while engaging with patients, families, and guests, fostering a supportive environment.
Education
High School Diploma -
Middleboro HighSchool
Middleboro, MA06-2005
Skills
- Discharge planning
- Patient assessment
- Patient discharge summaries
- Care coordination
- Compliance auditing
- Healthcare resource networking
- Documentation standards
- Patient engagement strategies
- Risk management
- Effective communication
- Conflict resolution
- Time management
- Problem solving
- Client relationship building
Work Preference
Job Search Status
Open to workWork Type
Full TimeLocation Preference
On-SiteHybridRemoteSalary Range
$70000/yr - $91000/yrTimeline
Discharge Coordinator
Pembroke Hospital
08.2019 - 03.2026
Recovery Specialist
Highpoint
09.2013 - 03.2019
Bartender/Server Manager
Monponsett Inn
05.2008 - 03.2020
CNA
Greenery Rehabilitation Center
06.2006 - 03.2012
High School Diploma -
Middleboro HighSchool