Krystal King
Etters,PA
Summary
Dynamic HR leader with proven team leadership and development abilities at Hershey Entertainment & Resorts, enhancing employee engagement and retention. Expert in HR administration and data analysis while fostering strong relationships across operational teams. Committed to driving compliance and operational excellence through effective communication and strategic problem resolution.
Overview
15
15
years of professional experience
Work History
Director, Operational HR Administration
Hershey Entertainment & Resorts
06.2022 - Current
- Oversaw HR Manager of Staffing Programs, managing international staffing for over 500 students and maintaining employee housing vendor relationships for over 900 students
- Led HR operations for HRIS, timekeeping, and attendance management.
- Led Data Entry Team to enhance accuracy and implement sustainable practices in onboarding and employment file retention across destination
- Increased awareness of Child Labor Law and company training compliance among executive leadership teams across properties through regular update reports
Human Resources Business Partner, The Hotel Hershey and MeltSpa
Hershey Entertainment & Resorts
02.2019 - 05.2022
- Partnered with General Manager and Divisional Executive Committee to develop and implement initiatives focused on employee engagement and retention
- Established credibility with operational leadership teams by building and maintaining relationships as a subject matter expert and liaison across HR functions
- Led operational managers through labor relations to include complaint and grievance processes for collective bargaining unit employees
- Administered and documented investigations to resolve employee relations issues through fact-finding and analysis, recommending effective solutions
- Provided HR support for up to 500 Union and 200 Non-Union full-time and part-time employees
Manager, Human Resources
Hershey Entertainment & Resorts
11.2018 - 01.2019
- Created methods to improve hiring, onboarding, retention, recognition, and employee relations processes.
- Coached operational leaders at all levels on managing contractual terms of bargaining agreements and partnered with HR teams to ensure consistent practices.
- Supported HR functions for 200 union and 400 non-union full-time and part-time employees at Hershey Country Club, Hersheypark Camping Resort and Restaurant Group.
Manager, Human Resources, Hersheypark
Hershey Entertainment & Resorts
02.2016 - 11.2018
- Managed the daily operation of the Entertainment Complex Human Resources office supporting 5000 seasonal and up to 300 full-time employees, to include supervising a team of up to ten part-time HR Administrative Assistants and seasonal interns
- Coached and counseled management employees on policies and procedures related to performance, attendance, disciplinary action, and compliance with HR policies and applicable laws
- Facilitated focus meetings with operational managers and supervisors to make informed decisions on HR functions and promote consistency across operating departments
- Collaborated with Talent Acquisition and Employee Services to address operational needs for the Entertainment Complex part-time staffing process
Supervisor, Employee Services
Hershey Entertainment & Resorts
02.2015 - 02.2016
- Leading and developing the Employee Services team of two full-time coordinators, one part-time receptionist, three part-time HR call center representatives, and five seasonal interns
- Managed daily HR Call Center operations and data entry for all employee levels, achieving desired customer service levels through effective team oversight
- Coordinated onboarding process for all employees, scheduling company orientation and administering pre-employment background checks and drug screenings to enhance new hire experience
- Conducted audits daily, weekly, and monthly to ensure compliance with employment laws, including work permits and I9 documentation
- Partnered with IT in overseeing the Document Management system to include updating and implementing processes of transferring all personnel files electronically
Onsite Manager - Ross Distribution
Berks and Beyond Employment Services
09.2013 - 02.2015
- Managed onsite client relations for 1.0 million sq. ft. distribution facility, overseeing HR functions including attendance reporting, employee relations, performance management, documentation, and training for up to 400 temporary employees
- Guided second shift On-Site coordinator in executing daily responsibilities and ensuring operational continuity
- Executed payroll functions for site employees, including processing, reconciliation, and distribution of paychecks while addressing inquiries related to payroll, deductions, and taxes
Recruiter/Account Manager – Allen Distribution
Berks and Beyond Employment Services
06.2013 - 09.2013
- Coordinated and facilitated over a dozen job fairs and recruiting events to attract diverse candidates
- Sourced, interviewed, and placed professional and temporary applicants in suitable positions, aligning talent with client needs
- Processed new hire applications and government documentation, ensuring compliance with job placement contracts
Employee Services Intern
Hershey Entertainment & Resorts
12.2012 - 05.2013
Pharmacy Technician
CVS/Pharmacy
10.2010 - 12.2012
Skills
- Project management
- Compliance management
- Data analysis
- Team leadership
- Decision making
- Effective communication skills
- Relationship building
Community Service & Volunteer Work
- The Superhero Project Inc., Board Member - Our mission is to raise money to help fund the utilization of AngelEye camera technology to hospital NICUs, as well as spread love to families impacted by the NICU with a variety of programs and care packages. I partner with three local hospitals to provide care packages to families in their care.
- HE&R Young Professionals, Committee Chairperson, since August 2020 - Providing networking and professional development opportunities, giving back to the community and subsequently improving retention and engagement among HE&R’s Young Professionals.
- Milton Hershey School Project Fellowship - I lead an HE&R team to plan events throughout the school year with a student home of middle school boys.
Timeline
Director, Operational HR Administration
Hershey Entertainment & Resorts
06.2022 - Current
Human Resources Business Partner, The Hotel Hershey and MeltSpa
Hershey Entertainment & Resorts
02.2019 - 05.2022
Manager, Human Resources
Hershey Entertainment & Resorts
11.2018 - 01.2019
Manager, Human Resources, Hersheypark
Hershey Entertainment & Resorts
02.2016 - 11.2018
Supervisor, Employee Services
Hershey Entertainment & Resorts
02.2015 - 02.2016
Onsite Manager - Ross Distribution
Berks and Beyond Employment Services
09.2013 - 02.2015
Recruiter/Account Manager – Allen Distribution
Berks and Beyond Employment Services
06.2013 - 09.2013
Employee Services Intern
Hershey Entertainment & Resorts
12.2012 - 05.2013
Pharmacy Technician
CVS/Pharmacy
10.2010 - 12.2012