KRYSTAL KING
Sacramento,CA
Summary
Customer Service enthusiast with over 25 years of experience in customer service related industries. Specializes in effective communication, time management, and customer service skills. Excels in environments requiring ability to manage multiple tasks simultaneously and interact with people from diverse backgrounds. Use empathy, patience, and positivity to enhance workplace atmosphere and client satisfaction.
Overview
6
6
years of post-secondary education
26
26
years of professional experience
Work History
Dispatcher
Eddies Metals Brokerage LLC
Sacramento, CA
08.2025 - 06.2026
- Coordinated logistics for material transportation across multiple locations.
- Managed communication between drivers and clients for timely deliveries.
- Scheduled shipments to optimize routes and reduce delays.
Delivery Driver
Uber
Sacramento, California
12.2017 - 07.2021
- Navigated routes efficiently to deliver packages on time.
- Communicated with customers to confirm delivery details and address concerns.
- Maintained vehicle cleanliness and ensured compliance with safety standards.
- Coordinated with dispatch to receive delivery instructions and updates.
Food Server
River City Brewing Company
Carmichael, California
05.2015 - 08.2018
- Delivered exceptional customer service to enhance dining experience.
- Handled guest complaints professionally, ensuring satisfaction and resolution.
- Provided excellent customer service by anticipating needs, responding promptly to requests, and following up to ensure satisfaction.
Food Sever
Chili's Bar and Grill
Fair Oaks
08.2012 - 10.2014
- Provided exceptional customer service in a fast-paced dining environment.
- Took and processed customer orders efficiently and accurately.
- Collaborated with kitchen staff to deliver timely food service.
- Followed proper cash handling procedures when accepting payments from customers.
- Resolved customer complaints in a professional manner while adhering to company policies and procedures.
Dental Assistant
Natomas Dental
Sacramento
08.2008 - 12.2009
- Assisted dentists during procedures by preparing instruments and materials.
- Ensured patient comfort by providing support and answering questions.
- Managed patient records using electronic health record systems efficiently.
- Scheduled appointments and coordinated patient flow within the office.
- Supported administrative tasks, including billing and insurance verification processes.
Food Server/Trainer/Hostess/Supervisor
Lyons Restaurant
Sacramento
01.2000 - 12.2006
- Processed payments and managed cash register transactions accurately.
- Performed opening and closing duties such as counting money in register drawers or restocking supplies.
- Resolved customer complaints in a professional manner while adhering to company policies and procedures.
- Trained new servers, sharing best practices and company standards.
Shoe Sales
Jc Penny's
Sacramento
06.2004 - 03.2005
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Identified needs of customers promptly and efficiently.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
Food Server
Hof Brau
Sacramento
06.2002 - 08.2004
- Delivered exceptional customer service to enhance dining experience.
- Managed order accuracy and timely food delivery to tables.
- Processed payments efficiently using point-of-sale systems.
- Trained new servers on restaurant protocols and service standards.
Education
Certificate of Technical Studies - Legal Assisting
American River College
Carmichael, CA 01.2016 - 08.2018
Certificate of Technical Studies - Dental Assisting
Western Career College
Citrus Heights, CA 08.2007 - 08.2008
High School Diploma - General Studies
Visions In Education
Fair Oaks 09.2000 - 06.2003
Skills
- Adaptability
- Analytical Skills
- Digital Marketing
- Technical Writing
- Interpersonal Skills
- Sales Strategy
- Market Research
- Event Planning
- Logistics coordination
- Route optimization
- Problem resolution
- Customer relationship management
- Time management
- Data entry
- Appointment scheduling
- Office organization
- File management
- Project Management
- Team Leadership
- Budget Management
- Negotiation
Personal Information
Date of Birth: 01/19/1986
Timeline
Dispatcher
Eddies Metals Brokerage LLC
08.2025 - 06.2026
Delivery Driver
Uber
12.2017 - 07.2021
Certificate of Technical Studies - Legal Assisting
American River College
01.2016 - 08.2018
Food Server
River City Brewing Company
05.2015 - 08.2018
Food Sever
Chili's Bar and Grill
08.2012 - 10.2014
Dental Assistant
Natomas Dental
08.2008 - 12.2009
Certificate of Technical Studies - Dental Assisting
Western Career College
08.2007 - 08.2008
Shoe Sales
Jc Penny's
06.2004 - 03.2005
Food Server
Hof Brau
06.2002 - 08.2004
High School Diploma - General Studies
Visions In Education
09.2000 - 06.2003
Food Server/Trainer/Hostess/Supervisor
Lyons Restaurant
01.2000 - 12.2006