Carissa Evans
Madera
Summary
Proactive, goal-oriented professional recognized for exceptional time management and problem-solving abilities. Reliability and adaptability are key strengths, complemented by a swift capacity to learn and implement new skills effectively. A strong commitment to leveraging these qualities fosters team success and drives organizational growth. Eager to contribute innovative solutions that enhance productivity and efficiency in dynamic environments.
Overview
15
15
years of professional experience
Work History
Dispatcher
Right Now Couriers
03.2016 - Current
- Coordinate daily courier routes, enhancing delivery efficiency and customer satisfaction.
- Resolve logistical issues promptly, ensuring timely deliveries and high service standards.
- Communicate with drivers and clients, providing real-time updates and support.
- Utilize dispatch software to track and manage fleet operations effectively.
- Create and manage accounting invoices, maintaining accurate financial records.
Retail Service Specialist
O'Reilly Auto Parts
01.2013 - 02.2016
- Assisted customers with automotive parts selection and troubleshooting, enhancing customer satisfaction.
- Managed inventory and restocked shelves, ensuring product availability and reducing stockouts.
- Trained new employees on company procedures, improving team efficiency and service quality.
- Resolved customer complaints promptly, maintaining high levels of customer retention and loyalty.
Service Advisor/Parts Specialist
Pep Boys Auto
01.2011 - 01.2013
- Advised customers on auto services, achieving high satisfaction and repeat business.
- Managed parts inventory, ensuring availability and reducing wait times.
- Collaborated with technicians to diagnose issues, improving repair accuracy.
- Tracked service orders, enhancing workflow efficiency and customer experience.
Education
Automotive Tech Certificate -
Universal Technical Institute
Sacramento, CA05.2012
Diploma -
Bullard High School
Fresno, CA06.2008
Skills
- Communication
- Customer service
- Problem-solving
- Logistics
- Dispatch Software
- Time management
- Inventory management
- Adaptability
Timeline
Dispatcher
Right Now Couriers
03.2016 - Current
Retail Service Specialist
O'Reilly Auto Parts
01.2013 - 02.2016
Service Advisor/Parts Specialist
Pep Boys Auto
01.2011 - 01.2013
Automotive Tech Certificate -
Universal Technical Institute
Diploma -
Bullard High School