Dedicated Dispatch with experience leading dispatching activities using team management and complex problem-solving skills. Resourceful at juggling multiple tasks when scheduling deliveries, optimizing routes and prioritizing customer's needs.
Overview
6
6
years of professional experience
Work History
Dispatcher
It's Delivered Logistics, Corp
Bristol, VA
01.2022 - Current
Managed a large volume of phone calls while ensuring accuracy in data entry.
Assigned drivers to appropriate routes based on customer needs.
Resolved customer complaints related to service issues or delays.
Tracked vehicles using GPS technology and provided real-time status updates as needed.
Performed administrative duties such as filing paperwork, updating databases, and preparing documents for review by management staff.
Supervised driver dispatching, route planning and vehicle tracking for over 100 drivers.
Delivery Driver
United Postal Service, UPS
Bristol, VA
10.2021 - 01.2022
Delivered goods in a timely fashion while adhering to speed limits and other traffic regulations.
Loaded, secured, and unloaded cargo in a safe and timely manner.
Delivered rush merchandise on tight schedules to meet customer targets.
Conductor
Norfolk Southern
Grundy, VA
07.2018 - 04.2019
Followed strict safety protocols at all times while operating a train engine.
Performed daily maintenance checks of locomotive equipment as required by company policies.
Conducted safety inspections of train equipment prior to each trip.
Received and followed directions from train dispatchers.
Education
High School Diploma -
Honaker High School
Honaker, VA
06-2013
Some College (No Degree) - Education
Southwest Virginia Community College
Richlands, VA
Skills
Service Coordination
Schedule Management
Driver communication
Data Entry
Route Navigation
Schedule Coordination
Training new hires
Improving operations
Customer Relationship Management
Communication
Spreadsheet Management
Data Management
Timeline
Dispatcher
It's Delivered Logistics, Corp
01.2022 - Current
Delivery Driver
United Postal Service, UPS
10.2021 - 01.2022
Conductor
Norfolk Southern
07.2018 - 04.2019
High School Diploma -
Honaker High School
Some College (No Degree) - Education
Southwest Virginia Community College
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