Summary
Overview
Work History
Education
Skills
Timeline
Generic

Krystal Lawson

Newark,Delaware

Summary

Proven track record at First State Surgery Center, enhancing customer satisfaction and managing sensitive documents with utmost discretion. Expert in document management and exceptional at fostering teamwork, I significantly contributed to streamlining operations and expediting problem resolution, ensuring a welcoming and efficient environment.

Overview

9
9
years of professional experience

Work History

Receptionist Coordinator

First State Surgery Center
08.2022 - Current
  • Enhanced customer satisfaction by efficiently managing a high volume of incoming calls and greeting clients in a professional manner.
  • Managed confidential information with discretion while processing sensitive documents such as employment applications or financial records.
  • Supported new employee onboarding by providing training, guidance, and resources to help them acclimate to their roles.
  • Expedited problem resolution for dissatisfied customers by escalating concerns to appropriate managers or supervisors when necessary.
  • Ensured a welcoming environment for clients by maintaining a clean and organized reception area.
  • Maintained up-to-date knowledge of company policies, procedures, and offerings to better serve clients and assist coworkers when necessary.
  • Supported administrative staff by handling mail distribution, data entry tasks, and document preparation as needed.

Medical Receptionist

Mid Atlantic Spine and Pain Physican
08.2016 - 08.2022
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Checked patient insurance, demographic, and health history to keep information current.
  • Helped patients complete necessary medical forms and documentation.
  • Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
  • Managed multi-line phone system and pleasantly greeted patients.

Education

Cosmetologist - Cosmetology

Schilling And Douglas
Newark, DE
05.2002

High School Diploma -

Christiana High School
Newark, DE
06.1998

Skills

  • File Organization
  • Scheduling appointments
  • Reception Area Maintenance
  • Document Management
  • Calendar Management
  • Policy Enforcement
  • Teamwork and Collaboration
  • Customer Service
  • Problem-Solving

Timeline

Receptionist Coordinator

First State Surgery Center
08.2022 - Current

Medical Receptionist

Mid Atlantic Spine and Pain Physican
08.2016 - 08.2022

Cosmetologist - Cosmetology

Schilling And Douglas

High School Diploma -

Christiana High School

Similar Profiles

CREATE PROFILE