Krystal Lee
Ferriday,Louisiana
Summary
Accomplished Operational Systems Manager specializing in strategic planning and audit compliance. Proven track record in leading successful operational initiatives that drive efficiency and streamline processes. Skilled in data analytics and resource management to optimize performance and ensure compliance with standards. Passionate about creating an innovative culture focused on excellence and measurable results.
Overview
17
17
years of professional experience
Work History
Assistant Warden
CoreCivic
Natchez, MS, United States
03.2023 - 12.2025
- Oversaw daily operations within the facility, ensuring a safe and secure environment for both staff and inmates.
- Worked closely with the New Orleans field office while coordinating and managing the nation’s largest Immigration deportation hub. Building government partnerships based on trust, outstanding results and dependability.
- Maintained a rigorous focus on audit compliance, ensured that a workforce of over 300 employees operated with total adherence to federal immigration detention standards while managing a detainee population of over 2,300.
- Implemented security protocol, procedures and internal audit protocols, leading to 100% audits year over year.
Chief of Unit Management
CoreCivic
Natchez, MS
03.2019 - 03.2023
- Led a team of managers to streamline facility operations and enhance overall efficiency.
- Implemented all of the PBNDS detention standards and built the institutional standard and best practices of immigration detention standards.
- Built the PREA program at the largest detention center and completed audits with a 100% rating and several noted best practices.
- Oversaw budget management and resource allocation, ensuring optimal utilization.
- Fostered a collaborative work environment by facilitating regular team meetings and feedback sessions.
Learning and Development, Quality Assurance Manager
CoreCivic
Natchez, MS
03.2018 - 03.2019
- Developed and implemented training programs and facility policies to enhance employee skills and improve overall operational performance.
- Conducted regular assessments and evaluations to measure the effectiveness of facility operating standards.
- Utilized audit management systems to track facility compliance.
- Collaborated with cross-functional teams to align training materials with organizational goals and quality standards.
- Fostered strong relationships with department heads to identify operational needs and quality improvement opportunities.
- Evaluated and updated training content regularly to keep it relevant to industry trends and advancements.
Correctional Officer
Federal Bureau of Prisons
Pollock, LA
08.2016 - 01.2018
- Ensured the safety and security of inmates and staff by maintaining a vigilant presence throughout the facility.
- Monitored inmate behavior and conducted regular inspections to enforce compliance with facility rules and regulations.
- Responded promptly to incidents and emergencies, employing de-escalation techniques to manage conflicts effectively.
- Collaborated with mental health professionals to support inmates requiring psychological evaluation and treatment.
- Enforced disciplinary measures in accordance with institutional policies to maintain order and safety.
- Fostered a culture of respect and accountability among inmates through effective communication and conflict resolution.
- Assisted in preparing facilities for inspections by regulatory bodies and ensuring compliance with standards.
- Developed and implemented strategies for emergency preparedness and response within the facility.
Operational Systems Manager
CoreCivic
Natchez, MS
06.2009 - 08.2016
- Developed and implemented operational strategies to enhance productivity and streamline processes across departments.
- Led cross-functional teams to drive continuous improvement initiatives, resulting in a 15% increase in efficiency.
- Utilized data analytics tools to monitor performance metrics and identify areas for operational enhancement.
- Implemented project management methodologies to improve project delivery timelines and resource allocation.
- Oversaw compliance with regulatory standards, ensuring all operational activities met legal requirements.
- Fostered a culture of innovation by encouraging team members to suggest process improvements and new technologies.
- Facilitated regular audits of operational processes to ensure compliance and identify areas for enhancement.
- Managed budgets and resource allocation effectively, ensuring optimal use of operational funds.
- Spearheaded the transition to a new operational management system, ensuring minimal disruption during implementation.
Education
Bachelor of Business Administration (BBA) - Human Resources
Western Governors University
01.2027
High School Diploma - undefined
Ferriday High School
01.2006
Skills
- Situational Leadership
- Operational Excellence and Audit Compliance
- Cross-functional Collaboration
- Audit Management
- Strategic Planning
- Workforce Management/ Development
- Result Driven Communicator
Interests
Reading, cheerleading competitions, traveling with family and friends
Timeline
Assistant Warden
CoreCivic
03.2023 - 12.2025
Chief of Unit Management
CoreCivic
03.2019 - 03.2023
Learning and Development, Quality Assurance Manager
CoreCivic
03.2018 - 03.2019
Correctional Officer
Federal Bureau of Prisons
08.2016 - 01.2018
Operational Systems Manager
CoreCivic
06.2009 - 08.2016
Bachelor of Business Administration (BBA) - Human Resources
Western Governors University
High School Diploma - undefined
Ferriday High School