KRYSTAL LEWIS
Summary
Dynamic Patient Financial Counselor with proven expertise in healthcare regulations and exceptional customer service skills, honed at Centinela Hospital Medical Center. Excelled in insurance verification and financial counseling, significantly improving patient satisfaction. Adept at training staff and streamlining patient registration processes, showcasing strong verbal communication and data entry proficiency. Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
22
22
years of professional experience
Work History
Patient Financial Counselor
Centinela Hospital Medical Center
04.2003 - Current
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Helped address client complaints through timely corrective actions and appropriate referrals.
- Worked with patients to ascertain issues and make referrals to appropriate specialists.
- Organized patient records and database to facilitate information storage and retrieval.
- Followed document protocols to safeguard confidentiality of patient records.
- Provided excellent customer service to patients and medical staff.
- Verified patient insurance eligibility and entered patient information into system.
- Engaged with patients to provide critical information.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
- Responded to inquiries by directing calls to appropriate personnel.
- Greeted and assisted patients with check-in procedures.
- Trained new staff on filing, phone etiquette and other office duties.
- Facilitated communication between patients and various departments and staff.
- Manage a following up on utilization review,prior authorizations,appeals,ensuring timely responses and resolutions.
- reviewing and interpreting insurance benefits to patients.
- notify medical groups, healthplans of emergency and inpatient admissions.
- faxed facesheets to IPA and insurance plans.
- submit medi-cal applications to DPSS for self-pay accounts.
Education
High School Diploma -
Chatsworth Charter High School
Chatsworth, CA05.1990
Skills
- Healthcare regulations
- Claims Processing
- Financial Counseling
- Medicaid knowledge
- Insurance Verification
- Data entry proficiency
- Medical Terminology
- Payment Collection
- Customer Service
- HIPAA Compliance
- Verbal and written communication
- Patient Registration
- TYPE 45 WPM
Timeline
Patient Financial Counselor
Centinela Hospital Medical Center
04.2003 - Current
High School Diploma -
Chatsworth Charter High School
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