Sajida Fateha Ahmed
Minneapolis,MN
Summary
Patient-focused professional with strong administrative and customer service expertise. Proven ability to enhance healthcare operations through effective coordination of communications, referrals, and policy enforcement. Skilled in conflict resolution and delivering balanced solutions that promote patient satisfaction.
Overview
10
10
years of professional experience
Work History
Patient Financial Counselor
CCRM Minneapolis
Edina, MN
06.2024 - 12.2024
- Decreased claim denials by 25% via proactive communication with commercial insurance providers.
- Enhanced insurance verification through the creation of financial letters for non-covered services and cash-pay patients.
- Enhanced understanding of Patient Financial Services guidelines, leading to a 20% boost in payment collection.
- Enhanced the efficiency of pre-certification steps, reducing approval wait times by 15% for infertility diagnostics and treatments.
Medical Scheduling Coordinator
Park Nicollet
Bloomington, MN
06.2023 - 12.2023
- Maintained 98% electronic health record (EHR) accuracy, improving Microsoft Office efficiency by 25%.
- Streamlined scheduling for a 15% error reduction, while elevating workspace efficiency through a 20% reduction of office clutter.
- Achieved 99.5% accuracy in patient records, billing, and medical histories while ensuring full compliance with healthcare standards.
- Increased trust levels via top-quality service and handling of patient concerns, leading to a 90% satisfaction rate.
Hospitality Manager
Curry In a Hurry
Minneapolis, MN
10.2020 - 04.2023
- Utilized data analysis techniques to revamp the menu, yielding a 20% profitability boost and a 25% rise in customer satisfaction.
- Implemented proactive strategies for payroll management and waste reduction, achieving a 15% improvement in cost control and enhancing overall operational efficiency.
- Implemented training programs resulting in a 20% improvement in staff performance and a notable increase in customer satisfaction levels.
- Managed and supervised daily shift operations in dynamic, high-volume settings, encompassing both restaurant and catering events.
Hostess and Cashier Manager
Gandhi Mahal
Minneapolis, MN
06.2015 - 10.2020
- Resolved 500% of guest requests and complaints with consistency.
- Excelled in customer service, managing 50+ seats, greeting guests, maintaining stocks, processing 30+ phone orders daily, and handling 100+ registered transactions.
- Offered versatile support, including delivering over 50 drink orders and processing payments with a 98% efficiency rate in response to specific requests.
- Orchestrated smooth communications of vital information among five departments and ten vendors, ensuring seamless coordination and collaboration for enhanced efficiency.
Education
Bachelor of Science - Healthcare Management
Saint Mary University of Minnesota
Minneapolis, MN12.2024
Associate of Applied Science - Medical Office Administration
Minneapolis Community and Technical Collage
Minneapolis, MN12.2023
Master of Science - Healthcare Administration
Saint Mary's University of Minnesota
Winona, MNSkills
- Contract Payment Negotiations
- Revenue cycle management
- Healthcare Billing
- Healthcare regulations
- Insurance verification
- Debt Optimization
Languages
Bengali
Native/ Bilingual
American Sign Language
Professional
References
References available upon request.
Timeline
Patient Financial Counselor
CCRM Minneapolis
06.2024 - 12.2024
Medical Scheduling Coordinator
Park Nicollet
06.2023 - 12.2023
Hospitality Manager
Curry In a Hurry
10.2020 - 04.2023
Hostess and Cashier Manager
Gandhi Mahal
06.2015 - 10.2020
Bachelor of Science - Healthcare Management
Saint Mary University of Minnesota
Associate of Applied Science - Medical Office Administration
Minneapolis Community and Technical Collage
Master of Science - Healthcare Administration
Saint Mary's University of Minnesota
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