Ronda Chambers
Ionia,MI
Summary
Skilled in patient financial services representation, with a strong background in healthcare administration and billing. Known for effectively navigating complex insurance requirements and medical coding processes to ensure accurate billing. Strengths include exemplary communication skills, problem-solving capabilities, and commitment to providing high-quality customer service. Previous roles have demonstrated impactful contribution to revenue cycle enhancements and process improvements within fast-paced healthcare environments.
Overview
26
26
years of professional experience
Work History
Patient Financial Counselor
U of M Sparrow, Ionia
Ionia, MI
06.1998 - Current
- Counseled patients on financial obligations associated with their medical care.
- Developed rapport with patients to discuss sensitive financial matters in a professional manner.
- Assisted patients in understanding the details of their bills, including deductibles and co-pays.
- Documented all interactions with patients regarding billing issues in a timely manner.
- Maintained knowledge of current health care regulations related to billing practices.
- Processed credit card payments accurately and securely.
- Coordinated the transfer of unpaid patient balances between departments within the hospital system.
- Participated in training programs designed to improve customer service skills related to billing processes.
- Screened patients for eligibility for state, local and federal assistance programs.
- Stayed current on community-based resources and services useful to patients.
- Collaborated with clinical and administrative staff to meet patient needs.
- Counselled patients on potential financial liabilities and payment requirements.
- Initiated application processes to add patients to assistance programs at bedside and followed through until completion.
- Received patient inquiries or complaints and directed to appropriate medical staff members.
Education
High School Diploma -
Ionia High School
Ionia, MI06-1984
Skills
- Insurance Verification
- Healthcare regulations
- Medical Billing
- Medicaid knowledge
- Claims Processing
- Financial Counseling
- Customer Service
- Medical billing knowledge
- Medical Terminology
- Payment Collection
- Filing and data archiving
- HIPAA Compliance
- Conflict Resolution
- Data entry proficiency
- Verbal and written communication
Affiliations
- Volunteering at Ionia Movie Theater, and with local community groups (parades, festivals, ribbon cutting, etc.)
- Am ambassador with local Chamber of Commerce.
- Reading
Timeline
Patient Financial Counselor
U of M Sparrow, Ionia
06.1998 - Current
High School Diploma -
Ionia High School
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