Krystal Lopez
Mathis
Summary
Dynamic manager with a proven track record at Jrods, excelling in team leadership and customer service. Enhanced operational efficiency through effective inventory management and cross-training, achieving significant improvements in productivity. Skilled in time management and decision-making, fostering strong relationships with clients and suppliers to drive business success.
Overview
15
15
years of professional experience
Work History
Manager
Jrods
San Diego, TX
01.2007 - 12.2021
- Oversaw daily operations to ensure efficient workflow and service delivery.
- Managed inventory control systems to optimize stock levels and reduce waste.
- Coordinated team schedules to maximize productivity during peak hours.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Cross-trained existing employees to maximize team agility and performance.
- Developed and maintained relationships with customers and suppliers through account development.
Receptionist
Law Office of Hector P. Gonzalez
Alice, TX
02.2009 - 04.2015
- Managed multi-line phone system, directing calls to appropriate legal staff.
- Scheduled and coordinated client appointments, optimizing attorney calendars.
- Maintained accurate and organized client files, ensuring compliance with legal standards.
- Assisted clients with inquiries, providing exceptional customer service and support.
- Processed incoming and outgoing mail, ensuring timely delivery of documents.
- Collaborated with legal team to prepare materials for court hearings and meetings.
- Developed office procedures that improved workflow efficiency and communication among staff.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
Education
High School Diploma -
San Diego High School
San Diego, TX05.2001
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Documentation and reporting
Languages
Spanish
Native or Bilingual
Timeline
Receptionist
Law Office of Hector P. Gonzalez
02.2009 - 04.2015
Manager
Jrods
01.2007 - 12.2021
High School Diploma -
San Diego High School