Summary
Overview
Work History
Education
Skills
Timeline
Generic

Krystal Chavez

Clint

Summary

Empathetic fast learner, known for high productivity and efficient task completion. Skilled in problem-solving, conflict resolution, and time management which enable success in fast-paced environments. Excel at communication, active listening, and empathy to understand customer needs and provide exceptional service.

Overview

14
14
years of professional experience

Work History

Customer Service Specialist

HGS - Hinduja Global Solutions
El Paso
06.2021 - Current
  • Documented customer correspondence in CRM to track requests, problems, and solutions.
  • Supported sales team members to drive growth and development.
  • Provided outstanding service to new and long-standing card members by attending closely to concerns and developing solutions.
  • Assisted card members to understand benefits and also manage financial accounts
  • Online troubleshooting assistance
  • Informed customers about billing procedures, processed payments, and provided payment option setup assistance.

Cash Teller

Brinks Incorpated
El Paso
03.2020 - 05.2021
  • Verify cash deposits, prepare cash shipments, and ensure the secure handling and transportation of cash and valuables to banks and businesses.
  • Cash inventory for banks and businesses
  • Maintained confidentiality of bank records and client information.
  • Identified transaction errors when debits and credits did not balance.
  • Transmitted orders to supply cash to meet daily needs.

Customer Service Representative

Alorica
El Paso
01.2018 - 02.2020
  • Used approved scripts to de-escalate angry customers during telephone interactions.
  • Took special orders over telephone, generating additional revenue every month.
  • Developed strong relationships with customers by providing personalized assistance and support.

Warehouse Associate

Werner Enterprises
Clint, TX
07.2011 - 12.2013
  • Preserved safe work environment by maintaining clean workstations and pallet area.
  • Assisted coworkers with special projects to learn new tasks while gaining additional responsibilities.
  • Stored items in orderly and accessible manner in warehouse tool rooms, supply rooms, or other areas.

Education

High School Diploma -

Clint High School
Clint, TX
06-2011

Skills

  • Customer service
  • CRM documentation
  • Payment processing
  • Online troubleshooting
  • Relationship management
  • Sales support
  • Conflict resolution
  • Cash handling
  • Transaction verification
  • Attention to detail
  • Time management
  • Inventory management
  • Order fulfillment
  • Shipping procedures
  • Quality control

Timeline

Customer Service Specialist

HGS - Hinduja Global Solutions
06.2021 - Current

Cash Teller

Brinks Incorpated
03.2020 - 05.2021

Customer Service Representative

Alorica
01.2018 - 02.2020

Warehouse Associate

Werner Enterprises
07.2011 - 12.2013

High School Diploma -

Clint High School
Krystal Chavez