Krystal Marshall
Waco,TX
Summary
Motivated professional with strong work ethic and adaptability. Quick learner skilled in acquiring and applying new knowledge effectively. Demonstrates excellent customer service abilities and excels in client interactions and issue resolution. Currently pursuing an Associate's Degree in Accounting at McLennan Community College.
Overview
10
10
years of professional experience
Work History
New & Used Car Sales / Internet Sales
Toyota of Waco
Waco, TX
02.2021 - Current
- Oversaw internet sales for new car inventory through dealership website and third-party platforms, driving online engagement.
- Responded promptly to customer inquiries, providing detailed product information.
- Coordinated online test drive arrangements and initiated the sales process digitally.
- Engaged customers to identify vehicle preferences and requirements, enhancing personalized sales approach.
- Showcased vehicle features and organized test drives to enhance buyer experience.
- Negotiated pricing and supported customers throughout the purchasing process.
- Achieved sales targets while delivering exceptional customer service during transactions.
- Resolved customer issues with knowledgeable and friendly service, fostering high satisfaction and repeat business.
- Completed day-to-day duties accurately and efficiently.
Salesman
Homezone Furniture
Waco, TX
06.2020 - 02.2021
- Facilitated large transactions, delivering quality service for high-end furniture.
- Customer service expertise while managing various financing options.
- Developed knowledge of warranty contracts and coverages to assist clients effectively.
- Operated computers and handled phone inquiries efficiently.
Cashier
Sam's Club
Waco, TX
05.2019 - 12.2019
- Acquired advanced knowledge in upselling strategies to optimize sales opportunities.
- I also gained more knowledge in upselling practices.
- Maintained clean and organized checkout area for efficiency.
- I was assigned to organize a member-friendly area. I always have a positive attitude by smiling, greeting and thanking members.
Cashier / Customer Service
Target
Waco, TX
12.2017 - 05.2019
- Managed guest services, including cashiering, order pickup, and drive-up orders.
- Trained new cashiers on register operations and customer service standards.
- Trained in handling new product placement and restocking of existing inventory.
- Supervised staff in manager's absence to ensure smooth operations.
Concession / Box Office
AMC Theaters
Waco, TX
08.2016 - 12.2017
- Greeted guests while managing ticketing operations, including scanning and tearing tickets.
- Checked IDs and directed guests to ensure smooth entry.
- Completed additional training in theater equipment operation and sanitation procedures.
- Training focused on cash handling with large sums.
- Multitasked effectively to maintain operational efficiency during peak times.
Education
Associates Degree - Auto Collision & Refinishing
Texas State Technical College
Waco, TX06.2020
High School Diploma -
Midway High School
Waco, TX06.2017
Associate Degree - Accounting and Finance
McLennan Community College
Waco, TXSkills
- Communication skills
- Sales negotiation
- Time management
- Customer service
- Problem solving
- Team collaboration
- Multitasking
- Leadership
- Cash handling
- Creativity
- Upselling strategies
- Organizational skills
References
- Johnny Fulbright, Colleague at Jeff Hunter Toyota, (254) 715-3988
- Charlie McRaven, Colleague at Jeff Hunter Toyota, (254) 652-2991
- Seth Snyder, Colleague at Jeff Hunter Toyota, (254) 315-5302
- Trevor Smith, Colleague at Jeff Hunter Toyota, (661) 808-7846
- Clint Campbell, Auto Collision Technology Statewide Department Chair, (254) 867-3393, clint.campbell@tstc.edu
- Phil Mckee, Auto Collision and Management Technology Instructor, (254) 867-3361, Philip.mckee@tstc.edu
- Tracy Marshall, Auto Collision & Management Technology Instructor, (254) 867-3392, tracy.marshall@tstc.edu
- Margarita Seeley, Secretary of TSTC Visual Communication, (254) 265-1172, Mseeley@tstc.edu
- Andriena Perez-Rosales, Team Leader at AMC Theaters, (254) 334-3203
Awards
- Gulf States Toyota Las Vegas 2024, Top 3 New Car Salesmen for Toyota of Waco Store to represent them in Las Vegas, NV at Toyota Cash Bash Convention.
- Vice Chancellor's Honor Roll 2019 - GPA 3.64
- I-CAR Certificate of Professional Development, Successfully Completing Intro Collision Repair Training Programs
- SkillsUSA 2018, Third Place in T-Shirt Design at State Competition
- SkillsUSA 2017, Second Place in T-Shirt Design at State Competition
Organizations Volunteer Work
- Harris Creek Baptist Church - Waco , TX - 2025 - 2026- Sisterhood Bible Study, help weekly group discussions
- Komen Central Texas MORE THAN PINK Walk - Waco, TX - 2022 - Breast Cancer Awareness
- Church Under The Bridge - Waco, TX - 2019 - Handing out supplies to the homeless
- Automotive Technology SkillsUSA Club - Waco, TX - 2017, 2018, 2019 - Job position was Secretary. I was in charge of keeping track of who shows up at the meetings, keeping track of what we talk about or what we need to cover or go over again. I would keep track of the minutes of meetings and make sure all the paperwork was well cleaned and organized for the president of the club.
- SkillsConnect SkillsUSA Club - Waco, TX - 2017, 2018, 2019 - Using Adobe Photoshop and Illustrator. Made logos, magazine covers, and even newspaper articles.
- Carfest - San Antonio, TX - 2016, 2017, 2019 - Non-profit organization where automotive professionals come to help fix vehicles in the San Antonio community for churches, daycare's, nursing homes, restaurants, etc.
Timeline
New & Used Car Sales / Internet Sales
Toyota of Waco
02.2021 - Current
Salesman
Homezone Furniture
06.2020 - 02.2021
Cashier
Sam's Club
05.2019 - 12.2019
Cashier / Customer Service
Target
12.2017 - 05.2019
Concession / Box Office
AMC Theaters
08.2016 - 12.2017
Associates Degree - Auto Collision & Refinishing
Texas State Technical College
High School Diploma -
Midway High School
Associate Degree - Accounting and Finance
McLennan Community College