Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

John R Ybarra Jr.

Phoenix,AZ

Summary

Dynamic Automotive Sales Consultant with a proven track record at Camelback Ford & Lincoln, excelling in customer relationship management and sales negotiation. Bilingual in English and Spanish, I leverage strong communication skills to foster client loyalty and resolve issues efficiently, ensuring high customer satisfaction and seamless inventory management.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Automotive Sales Consultant /Director of Internet Sales and Marketing

Camelback Ford & Lincoln
Phoenix, AZ
09.2023 - Current
  • Explained differences between models to clients, comparing and discussing capabilities and features.
  • Formed impactful relationships with current customers while initiating cold and warm calls with prospects.
  • Resolved any customer complaints in a timely manner while maintaining excellent customer relations.
  • Conducted follow-up calls to ensure customer satisfaction after vehicle purchase or service visit.
  • Answered customer inquiries regarding vehicle availability, specifications, financing terms.
  • Oversaw inventory management for online sales, ensuring product availability and timely delivery.
  • Demonstrated excellent listening skills while interacting with customers via telephone or email.
  • Updated customer information in the database accurately.
  • Approved and qualified applications for financing, closed sales contracts and cross-sold insurance products while complying with state laws.

Contractor | Technician

D2E COX Communications
Glendale, AZ
05.2023 - 09.2023
  • Ensured cleanliness and orderliness of work area and vehicle.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Adapted to varying weather conditions effectively.
  • Consistently complete assigned routes and tasks efficiently.
  • Carried out labor-intensive assignments with cable and low voltage.
  • Conducted system analysis and testing to identify and resolve technical issues or inefficiencies.
  • Configured and maintained Wi-Fi, cable, Ethernet, and phone services.

Cashier/ Stocking/Produce Associate

Cardenas Ranch Market /Los Altos Ranch Market
Phoenix, AZ
11.2021 - 06.2023
  • Managed store closing procedures with efficiency.
  • Executed tasks swiftly and effectively.
  • Executed money transfers efficiently.
  • Great people skills.
  • Ensured consistent accuracy in register balance.
  • Ensure cleanliness and organization of workspace.
  • Managed high volumes of daily transactions.
  • Restocked fridges and maintained inventory.
  • Provided excellent customer service while promoting loyalty programs to increase sales potential.

Education

High School - Engineering

The Academies At South Mountain High School
Phoenix, AZ
05.2023

Skills

  • Fluent in English and Spanish Communication
  • Certified Sales & Leasing Consultant
  • Customer relationship management
  • Inventory management
  • Sales negotiation
  • Product knowledge
  • Telemarketing Skills
  • Communication skills
  • Problem resolution
  • Software knowledge
  • CRM proficiency

Certification

  • Ford Certified
  • Lincoln Certified
  • EV Certified

Languages

English
Full Professional
Spanish
Professional

Timeline

Automotive Sales Consultant /Director of Internet Sales and Marketing

Camelback Ford & Lincoln
09.2023 - Current

Contractor | Technician

D2E COX Communications
05.2023 - 09.2023

Cashier/ Stocking/Produce Associate

Cardenas Ranch Market /Los Altos Ranch Market
11.2021 - 06.2023

High School - Engineering

The Academies At South Mountain High School

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John R Ybarra Jr.