Makayla Bullis

Set

• Streamlined communication with clients by utilizing CRM software to track interactions and maintain detailed records.
• Established long-term relationships with clients, resulting in repeat business and increased referral rates.
• Implemented live chat functionality on the website, providing real-time support to customers during their browsing experience which resulted in an increase in conversions into sales inquiries.
• Improved monthly sales with successful marketing, sales and customer relations approaches.
• Enhanced sales performance by diligently following up on leads and maintaining a consistent pipeline
• Provided exceptional customer service through prompt communication via phone, email, and live chat support, resolving issues efficiently.
• Developed and maintained courteous and effective working relationships.
• Learned and adapted quickly to new technology and software applications.

• Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
• Demonstrated expertise in various brewing techniques, ensuring consistent quality across all drinks served.
• Cleaned counters, machines, utensils, and seating areas daily.
• Learned special recipe items and seasonal offerings to best meet customer needs.
• Used POS system to accurately enter orders and process payments.
• Controlled line and crowd with quick, efficient service.
• Maintained a clean and organized workspace for optimal productivity and safety.
• Operated espresso machines and commercial coffee brewers to create beverages.
• Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
• Promoted additional items with beverages, increasing store sales.
• Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.

• Streamlined operational processes to improve overall store efficiency and reduce overhead costs.
• Cultivated strong relationships with vendors, negotiating favorable terms on product selection, pricing, and delivery schedules.
• Managed inventory control, cash control, and store opening and closing procedures.
• Reconciled daily sales transactions to balance and log day-to-day revenue.

• Provided exceptional customer support by identifying concerns, clarifying issues, and offering solutions tailored to individual needs.
• Managed a high volume of inbound calls while accurately documenting interactions in the company database.
• Handled difficult situations calmly and professionally, demonstrating excellent conflict resolution skills when necessary.
• Enhanced customer satisfaction by promptly answering calls and addressing their inquiries.
• Relayed and transcribed written and verbal messages to personnel.
• Adapted quickly to new technologies and software applications, streamlining workflow efficiency for faster response times.
• Operated switchboard and routed incoming calls to appropriate departments.
• Collected and verified telephone numbers, addresses, and proper spelling of names.
• Connected callers with appropriate professional, department, or business.
• Maintained a professional tone when assisting callers, ensuring positive experiences for both internal and external customers.