Diana Salazar
Hesperia,CA
Summary
Personable and dedicated Service Advisor with extensive experience in the Service Advisor industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
10
10
years of professional experience
Work History
Internet Sales Consultant
Chrysler Dodge Jeep Ram
Fontana, California
02.2024 - Current
- Educated customers about sales processes, warranty requirements and service standards.
- Followed up with customers to build long-term relationships and successful referrals.
- Explained differences between models to clients, comparing and discussing capabilities and features.
- Answered customer inquiries regarding product features, pricing, and availability.
- Ticketed, arranged and displayed merchandise to promote sales.
- Managed sales negotiations and financing options.
- Conducted test drives for prospective buyers.
- Demonstrated knowledge of vehicles' features to customers during showroom visits and test drives.
- Collaborated with prospective customers over phone and email to schedule sales appointments.
- Conducted follow-up calls to ensure customer satisfaction after purchase or lease agreement was finalized.
- Adhered to standards of quality and service and industry regulations.
- Cultivated strong professional relationships with suppliers and key clients to drive long-term business development.
- Checked purchased vehicles at delivery time for damage and completed remaining preparations.
- Advised clients on the trade-in value of their current car or truck.
- Consistently exceeded quotas by pursuing and closing sales.
- Processed paperwork associated with sales transactions such as invoices, titles, registrations and finance agreements.
- Greeted customers and answered questions regarding vehicles.
- Responded to inquiries from potential customers via email and telephone.
- Gained market share in new sales performance through aggressive team training.
- Resolved customer complaints regarding sales and service.
Internal Service Advisor
Mercedes Benz of Arcadia
Arcadia, CA
04.2023 - 08.2023
- Reviewed and controlled used vehicle inventory to maintain accurate supply.
- Managed all used car repairs that went in and out of shop
- Responsible for large used car inventory
- Responsible for all PDI vehicles
- Inspected vehicles for damage and recorded findings to facilitate repairs.
- Reviewed work orders and discussed with supervisors.
- Calculated materials, supplies and labor costs to develop estimates and prepare work orders.
Express Service Advisor
Mercedes Benz Of Ontario
Ontario, CA
01.2021 - 02.2023
- Handled telephone inquiries regarding appointments and work in process.
- Reached out to customers after completed sales to suggest additional service or product purchases.
- Answered phone calls and responded to questions and concerns.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Explained amount for expected services and provided detailed answers to customer questions.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Calculated materials, supplies and labor costs to develop estimates and prepare work orders.
- Researched coverages under warranties and determined requirements for coverage.
- Examined records and papers to verify warranty and service contract coverage.
- Answered customer questions and addressed complaints quickly and courteously to patrons' satisfaction.
Courtesy Vehicle Coordinator
BMW Of Ontario
Ontario, CA
04.2018 - 05.2020
- Managed and was in charge of fleet vehicles inventory.
- Worked with programs such as TSD , Reynolds & Reynolds /ignite , Xtime and dealer speed.
- Answered customer questions to maintain high satisfaction levels.
- checked guest insurances to ensure they could drive a courtesy vehicle
- Dealt with all insurance situations whenever a courtesy vehicle was involved in a accident while in possession of a guest
- Ensured that all courtesy vehicles were accounted for and in their designated areas.
- Understood and followed oral and written directions.
- Maximized passenger satisfaction by maintaining vehicles in safe and clean operating condition.
Receptionist
Sc Saw Inc
Hesperia, CA
12.2014 - 09.2017
- Scheduled and confirmed appointments.
- Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
- Served visitors by greeting, welcoming and directing to appropriate personnel.
- Responsible for filing and maintaining records as required by the property manager
- Greeted visitors entering establishment to determine nature and purpose of visit.
- Processed payments and updated accounts to reflect balance changes.
- Sorted incoming mail and directed to correct personnel each day.
- Oversaw office inventory by restocking supplies and submitting purchase orders.
Education
High School Diploma -
Hesperia High School
Hesperia, CA05.2012
Skills
- Excellent with CDK
- Knowledgeable with Excell
- Service Recommendations
- Service Order Flow
- Multitasking and Organization
- Clerical Support
- Product Training
- Customer Service
- Attention to Detail
- Computer Skills
- Data Processing
- Estimating Accuracy
- Handling Customer Complaints
- Multitasking and Prioritization
- Courteous with Strong Service Mindset
- Fluent in english and spanish
Languages
Spanish
Native/ Bilingual
References
Phil Gibson ( Former Colleague )
#951-833-0213
Nichole Machen (Mercedes-Benz Service Manager )
# 714-328-5056
Katrina morris ( Mercedes-Benz finance manager )
#626-720-3843
Benjamin Wong ( Mercedes-Benz of arcadia used car manager)
#213-219-4257
Timeline
Internet Sales Consultant
Chrysler Dodge Jeep Ram
02.2024 - Current
Internal Service Advisor
Mercedes Benz of Arcadia
04.2023 - 08.2023
Express Service Advisor
Mercedes Benz Of Ontario
01.2021 - 02.2023
Courtesy Vehicle Coordinator
BMW Of Ontario
04.2018 - 05.2020
Receptionist
Sc Saw Inc
12.2014 - 09.2017
High School Diploma -
Hesperia High School