Summary
Overview
Work History
Education
Skills
Timeline
Generic

Joshua Hernandez

Mesa,AZ

Summary

Dynamic and customer-focused professional with a background in ramp supervision and sales seeking oportunity. Bringing three years of experience in managing operations at a busy airport and providing exceptional customer service in a retail environment. Eager to leverage my skills and dedication to contribute to the Roll Representative customer service.

Overview

4
4
years of professional experience

Work History

Internet Sales Consultant

Camelback Ford Lincoln
Phoenix, Arizona
01.2024 - Current
  • Assist customers in selecting and purchasing vehicles, ensuring a positive buying experience
  • Provide product knowledge and answer inquiries regarding features, specifications, and financing options
  • Conduct test drives and negotiate pricing to meet customer needs and dealership goals
  • Collaborate with team members to achieve sales targets and maintain a high level of customer satisfaction
  • Handle paperwork, including contracts and financial agreements, accurately and efficiently
  • Engaged customers in friendly, professional dialogue to determine needs.
  • Built and maintained relationships with peers and upper management to drive team success.
  • Assisted teammates with sales-processing tasks to meet daily sales goals.
  • Maintained knowledge of sales and promotions, return policies and security practices.

Ramp Supervisor

UPS, PHX Sky Harbor Airport
Phoenix, Arizona
10.2020 - 12.2023
  • Supervised a team of ramp agents to ensure timely and efficient loading and unloading of aircraft
  • Implemented and enforced safety procedures to prevent accidents and injuries
  • Coordinated with airline personnel to prioritize cargo and meet flight schedules
  • Conducted training sessions for new hires and provided ongoing support and guidance to team members
  • Managed inventory and equipment maintenance to support smooth operations
  • Completed mathematical calculations and prepared load plans.
  • Maintained crew compliance with FAA, OSHA, TSA, and airport guidelines.
  • Coordinated with pilots, cabin crew, and airport staff to maintain on-time departures and arrivals.
  • Coordinated day-to-day schedules, tasks and positions for ground crew.

Education

5.2024

Accounting

Some College / Arizona State University
Tempe, AZ
2022

High School Diploma -

Marcos De Niza
Tempe, AZ
2021

Skills

  • Excellent communication and interpersonal skills
  • Strong problem-solving abilities and attention to detail
  • Ability to work efficiently under pressure in a fast-paced environment
  • Proficient in
  • Microsoft Office Suite and other relevant software
  • Adaptability and willingness to learn new processes and technologies
  • Business Development
  • Customer Needs Assessment
  • Excellent communication skills
  • Problem-Solving
  • Strategic Planning
  • Time Management
  • Verbal/written communication

Timeline

Internet Sales Consultant

Camelback Ford Lincoln
01.2024 - Current

Ramp Supervisor

UPS, PHX Sky Harbor Airport
10.2020 - 12.2023

Accounting

Some College / Arizona State University

High School Diploma -

Marcos De Niza

Similar Profiles

CREATE PROFILE
Joshua Hernandez