Tanya Kuhn
Dunedin
Summary
In the sales field: excelling in customer relationship management and social media marketing. Enhanced sales performance through innovative strategies and strong client engagement. Skilled in data analysis, fostering continuous improvement, and delivering exceptional service, ensuring positive outcomes for customers and teams alike.
Over 15 years service in Child Welfare field which included but not limited to: case management of children and families, supervision of various staff positions, permanency coordination, quality management, case review, file review court appearance, advocacy for children, families and caretakers, partnering with community partners and keeping extensive records electronically and in paper format for court filings.
Overview
10
10
years of professional experience
Work History
Internet Sales Consultant
Dimmitt Chevrolet
Clearwater, FL
06.2024 - Current
- Assisted customers in navigating online sales platforms, ensuring a positive shopping experience.
- Supported team efforts in product promotions through social media channels.
- Learned inventory management systems to assist with order fulfillment processes.
- Provided feedback on customer inquiries to enhance service quality and efficiency.
- Engaged with customers via chat and email, addressing concerns promptly and professionally.
- Participated in regular training sessions to continuously improve product knowledge and stay updated on new offerings from the company.
- Enhanced sales performance by diligently following up on leads and maintaining a consistent pipeline of prospects.
Car Sales
Maher Chevrolet
St. Petersburg, FL
09.2018 - 06.2024
- Oversaw the entire new and preowned car sales process, ensuring a smooth and efficient customer experience from start to finish.
- Developed customized marketing strategies for reaching target audiences and generating leads for new car sales.
- Increased new car sales by implementing innovative marketing strategies and fostering strong relationships with customers.
- Ensured compliance with dealership and manufacturer guidelines by maintaining accurate records of new car sales procedures.
- Leveraged eLeads, CDK, DealerTrack, CUDL, AutoTrader, TrueCar, vAuto, KBB and other resources to drive new and used car sales.
Director of Case Management
Directions for Living
Tampa, FL
01.2018 - 09.2018
- Led strategic initiatives to enhance case management processes and improve client outcomes.
- Developed and implemented training programs for case managers, fostering skill development and professional growth.
- Collaborated with multidisciplinary teams to ensure coordinated care and effective resource allocation for clients.
- Analyzed case data to identify trends, inform decision-making, and optimize service delivery strategies.
- Facilitated regular team meetings to promote communication, share best practices, and address challenges collaboratively.
- Established performance metrics to assess program effectiveness and drive continuous improvement efforts.
Staffing Coordinator
Youth and Family Alternatives
Tampa, FL
01.2016 - 01.2018
- Coordinated permanency planning meetings to ensure timely case reviews and effective family engagement.
- Developed individualized service plans in collaboration with multidisciplinary teams to meet client needs.
- Facilitated training sessions for staff on best practices in permanency coordination and child welfare policies.
- Implemented quality assurance measures to track progress of cases and improve outcomes for children and families.
- Collaborated with community organizations to strengthen resources available for families in need of support services.
Education
Bachelor of Arts - Liberal Arts
University of Wisconsin, Whitewater
Whitewater, WI05-1999
Skills
- Customer relationship management
- Data analysis and reporting
- Social media marketing
- Training program implementation
- Client outcome improvement
- Direct customer engagement
- Quality assurance measures
- Community resource collaboration
- Problem-solving
- Attention to detail
- Multitasking
- Excellent communication
- Decision-making
- Analytical thinking
- Professionalism
Timeline
Internet Sales Consultant
Dimmitt Chevrolet
06.2024 - Current
Car Sales
Maher Chevrolet
09.2018 - 06.2024
Director of Case Management
Directions for Living
01.2018 - 09.2018
Staffing Coordinator
Youth and Family Alternatives
01.2016 - 01.2018
Bachelor of Arts - Liberal Arts
University of Wisconsin, Whitewater