Jamie Ferguson
Weaver,AL
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
6
6
years of professional experience
Work History
Internet Sales Consultant
Hooligan Harley Davidson
04.2022 - Current
- Improved monthly sales with successful marketing, sales and customer relations approaches.
- Corresponded with online customers to address questions or complaints about products, policies, or shipping methods.
- Analyzed customer feedback to identify areas of improvement in online shopping experience.
- Managed customer service inquiries and complaints for customer satisfaction.
- Established and maintained e-commerce website to promote and sell products.
- Created promotional campaigns to boost sales and drive customer loyalty.
- Researched and developed new products to meet customer demands.
- Negotiated with suppliers to secure best prices for products.
- Tracked inventory and reviewed retail trends to make timely and proactive business decisions.
- Implemented marketing campaigns to increase customer engagement and sales.
- Managed over 100 customer calls per day
Cashier/Customer Service Associate
The Children's Place
12.2019 - 10.2021
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Performed cash, card and check transactions to complete customer purchases.
- Used POS system to enter orders, process payments and issue receipts.
Parts
International Automotive Components
08.2017 - 10.2017
- Complied with company and OSHA safety rules and regulations.
- Operated machining equipment safely with team of operators.
- Tended operating machinery to identify equipment malfunctions and locate sources of product defects.
- Set up and adjusted equipment and properly configured machines for daily operation.
- Set up and ran machinery to produce exceptional products for industrial needs.
- Assessed equipment after each production run and performed preventive maintenance to keep machines running smoothly.
- Loaded raw materials into machines and unloaded finished products to keep manufacturing process running smoothly.
Cashier/Customer Service Cashier
Jac's Family Restaurant
06.2017 - 09.2017
- Resolved customer complaints and maintained clean and tidy checkout area.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Met customer service goals and exceeded customer expectations.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Processed customer orders and accurately handled payment transactions.
- Counted money in drawers at beginning and end of each shift.
- Performed cash, card and check transactions to complete customer purchases.
Education
High School Diploma -
Weaver High School
Weaver, AL05.2017
Skills
- Consultative Sales Techniques
- Confidential Records Management
- Client Needs Assessment
- Professional Relationships
- Payment Method
- Reminder Calls
- Prospecting and Cold Calling
- Customer Preferences
- Lead Qualification
- Managing Multiple Tasks
- Calm and Professional Under Pressure
- Customer Relationship Management
- Administrative Support
Timeline
Internet Sales Consultant
Hooligan Harley Davidson
04.2022 - Current
Cashier/Customer Service Associate
The Children's Place
12.2019 - 10.2021
Parts
International Automotive Components
08.2017 - 10.2017
Cashier/Customer Service Cashier
Jac's Family Restaurant
06.2017 - 09.2017
High School Diploma -
Weaver High School
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