Krystal Medina
Matteson,IL
Summary
Proven track record in enhancing customer satisfaction and streamlining operations, demonstrated during my tenure at Advanced Auto Parts. Expert in pallet jack operation and adept at fostering positive customer relationships, I significantly contributed to team productivity and inventory management. My commitment to excellence and reliability has consistently improved store efficiency and customer loyalty. Results-driven Overnight Stocker motivated to support sales and customer service areas by keep merchandise well-stocked and attractively arranged for purchase. Enthusiastic [Job Title] willing to take on any task to help organization's mission succeed. Pleasant, hardworking and reliable with great interpersonal skills. Effective at working in fast-paced grocery environments to restock and arrange merchandise in an appealing way. Upbeat and friendly team player with a good attitude and willingness to take on any task.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Overnight Stocker
Walmart
09.2023 - 02.2024
- Maintained proper storage of overstock items, keeping backroom areas organized and accessible for future use.
- Removed all boxes and related trash from sales floor and processed through compactors.
- Enhanced store appearance for better customer experience through meticulous shelf stocking and arrangement.
- Used dollies and pallet jacks to unload and organize merchandise from delivery trucks.
- Ensured timely completion of nightly stocking tasks, optimizing store readiness for the following day''s operation.
- Scanned shelves and product cases to locate expired, outdated, and spoiled items.
- Collaborated with fellow team members, ensuring consistent communication and task distribution for a successful restocking process.
- Maintained neat, organized stockroom free of hazards.
Sales Associate
Advanced Auto Parts
05.2015 - 09.2017
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Engaged with customers to build rapport and loyalty.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
- Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
- Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
Driver Sales Representative
Advanced Auto Parts
05.2013 - 11.2014
- Conducted regular vehicle inspections to maintain optimal performance and prevent breakdowns or delays on the road.
- Streamlined order processing procedures for faster delivery times by working closely with warehouse staff during loading/unloading procedures.
- Collaborated with team members to identify new business opportunities and expand client base.
- Promoted a safe working environment by adhering to all safety guidelines and reporting any potential hazards or incidents promptly.
- Increased sales by establishing rapport with customers and providing exceptional service during deliveries.
- Safely operated company vehicles, adhering to all traffic laws and safety regulations to minimize accidents and vehicle damage.
- Ensured timely deliveries for customer satisfaction by planning efficient routes and managing time effectively.
Education
Associate of Applied Science - Criminal Justice
Westwood College - O'Hare Airport
Chicago, IL02.2009
High School Diploma -
Our Lady of Tepeyac
Chicago, IL06.2001
Skills
- Stocking shelves
- Stock Rotation
- Pallet Jack Operation
- Product restocking
- Heavy Lifting
- Handheld Scanner Use
- Product Inspection
- Customer Service
- Dependable and reliable
Certification
- Protecting Gods Children - Training - 2013
Reading Books and Writing Mysteries
Love to read Biography's, Philosophical, History, and Mystery Books and then write about what i have experiences in life, my dreams, and thoughts on life and growth.
Languages
Spanish
Professional Working
Chinese (Mandarin)
Elementary
Timeline
Overnight Stocker
Walmart
09.2023 - 02.2024
Sales Associate
Advanced Auto Parts
05.2015 - 09.2017
Driver Sales Representative
Advanced Auto Parts
05.2013 - 11.2014
Associate of Applied Science - Criminal Justice
Westwood College - O'Hare Airport
High School Diploma -
Our Lady of Tepeyac
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