Summary
Overview
Work History
Education
Skills
Timeline
Generic

Krystal Medina

Cheyenne,WY

Summary

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

6
6
years of professional experience

Work History

Cafe Assistant

Laramie County Library Cafe
Cheyenne, WY
01.2024 - Current
  • Adhered strictly to hygiene protocols while working within the cafe kitchen area.
  • Assisted in preparing coffee, tea and other beverages according to customers' orders.
  • Stocked inventory of food items such as pastries, sandwiches and salads.
  • Performed cashier duties such as handling payments, issuing receipts and counting money back to customers.
  • Trained new staff members on proper procedures related to food preparation, storage and service.
  • Responded to customer concerns efficiently, accurately and with detailed information.

Janitorial Worker

Nirvana Pet Spa
Cheyenne, WY
01.2022 - 02.2024
  • Empty trash cans and replace liners as needed.
  • Dust furniture and wipe down surfaces throughout the facility.
  • Inspect for any safety hazards or maintenance issues that need attention.
  • Kept building interiors appealing with routine deep cleaning of high-traffic areas.
  • Maintained accountability for building keys, master keys and access cards.
  • Notified building managers about needed repairs to maintain public safety.

Operations Assistant

Trophy Creative
Cheyenne, WY
07.2021 - 12.2021
  • Developed customer service policies, procedures and standards for operational teams.
  • Utilized software programs such as Excel, Word, Access, for data entry, analysis and reporting purposes.
  • Provided assistance in troubleshooting any technical issues that arose during daily operations.
  • Created visual concepts using computer software to communicate ideas that inspire, inform, or captivate consumers.
  • Designed print materials such as brochures, flyers and posters for marketing campaigns.
  • Collaborated with professionals to escalate problem resolution, filtering inquiries to appropriate technology professionals.

Jewelry Sales Associate

Kay Jewlers
Cheyenne, WY
10.2020 - 06.2021
  • Greeted customers and provided excellent customer service.
  • Demonstrated product knowledge to answer customer questions and inquiries.
  • Maintained an organized and clean store environment, including dusting displays regularly.
  • Performed daily opening and closing procedures such as counting cash drawers and setting alarms.
  • Processed payments using point-of-sale systems, credit card machines, and cash registers.
  • Advised customers on the selection of products based on their needs and preferences.
  • Resolved customer complaints in a professional manner.

CUSTOMER SERVICE AND OPERATIONS

LITTLE OL' PRINTSHOP
07.2019 - 07.2020
  • Assisted in operations and production of print and bindery.
  • Acted as First Contact for Customers, Providing Quotes, and Organizing Request Details.
  • Assisted customers in selecting appropriate printing services for their needs.
  • Maintained inventory of paper, ink, and other supplies necessary for operation of the print shop.
  • Performed quality control checks on printed materials to ensure customer satisfaction.
  • Operated a variety of printing equipment such as digital printers, offset presses, and bindery machines.
  • Provided technical support regarding the use of design software and computer hardware related to printing operations.

CUSTOMER SERVICE REPRESENTATIVE

TJX DIGITAL
05.2018 - 07.2019
  • Answered customer inquiries via phone, email and live chat.
  • Provided technical assistance to customers with product setup and usage.
  • Resolved customer complaints in a timely manner.
  • Assisted customers with account maintenance issues such as password resets, order tracking and payment processing.
  • Created detailed documentation of each customer interaction for future reference purposes.
  • Demonstrated excellent communication skills when handling difficult customer service situations.
  • Adhered to company policies and procedures for handling sensitive data.
  • Assisted customers with troubleshooting website navigation issues.

Education

Advanced Placement Math, Psychology, and Science

HOLYOKE SENIOR HIGH SCHOOL
05.2014

Skills

  • Microsoft Office Proficiency
  • POS Systems and Cashier Duties
  • Basic experience and understanding of Adobe products: InDesign, Illustrator, Photoshop, and Acrobat
  • Firm grasp on printing and print production
  • Confident in explaining industry specific terminology in a helpful, easy to understand way for customers
  • Skilled Proofreading and Structural Evaluation
  • Familiar with Assisting Children 4-12 Years Old
  • Familiar with Assisting Seniors 70-90 Years Old
  • Analytical and Critical Thinking
  • Strong Personal Troubleshooting
  • Calm Under Pressure

Timeline

Cafe Assistant

Laramie County Library Cafe
01.2024 - Current

Janitorial Worker

Nirvana Pet Spa
01.2022 - 02.2024

Operations Assistant

Trophy Creative
07.2021 - 12.2021

Jewelry Sales Associate

Kay Jewlers
10.2020 - 06.2021

CUSTOMER SERVICE AND OPERATIONS

LITTLE OL' PRINTSHOP
07.2019 - 07.2020

CUSTOMER SERVICE REPRESENTATIVE

TJX DIGITAL
05.2018 - 07.2019

Advanced Placement Math, Psychology, and Science

HOLYOKE SENIOR HIGH SCHOOL

Similar Profiles

CREATE PROFILE
Krystal Medina