Krystal Miller
Cullman,AL
Summary
Dynamic Patient Financial Services Manager with a proven track record at Cullman Regional Medical Center, excelling in revenue cycle optimization and staff training. Enhanced patient satisfaction through effective financial counseling and streamlined billing processes, while ensuring compliance with healthcare regulations. Strong problem-solving skills and a commitment to improving operational efficiency drive success in fast-paced environments.
Overview
23
23
years of professional experience
Work History
Patient Financial Services Manager
Cullman Regional Medical Center
Cullman, AL
12.2016 - Current
- Directed patient billing operations, ensuring compliance with healthcare regulations and organizational policies.
- Managed financial counseling services, guiding patients through insurance benefits and payment options.
- Led training sessions for staff on billing systems and customer service best practices.
- Streamlined revenue cycle processes, optimizing workflow efficiency across departments.
- Analyzed financial data to identify trends, informing strategic decision-making for departmental goals.
- Collaborated with clinical teams to resolve billing discrepancies and improve patient satisfaction scores.
- Developed and maintained performance metrics to monitor team productivity and service quality.
- Implemented strategies for reducing bad debt expenses through proactive patient outreach initiatives, such as payment reminders or financial counseling referrals.
- Increased patient satisfaction by streamlining the billing process and implementing user-friendly payment plans.
- Cultivated strong relationships with external partners such as collection agencies and legal counsel to facilitate effective debt recovery efforts while maintaining ethical standards.
- Collaborated with clinical departments to optimize workflows for better coordination between healthcare providers and financial services teams.
- Ensured compliance with regulatory standards by staying up-to-date on industry trends and incorporating best practices into daily operations.
- Implemented regular audits of department processes to maintain accuracy and compliance with all applicable laws and regulations.
- Spearheaded efforts to improve patient financial literacy by developing educational materials and hosting workshops on insurance benefits, payment options, and financial assistance programs.
- Reduced outstanding account receivables by diligently monitoring patient accounts and addressing discrepancies.
- Established a positive work environment through open communication channels and regular team meetings to address concerns or challenges.
- Checked payroll, vendor payments, commissions and other accounting disbursements for accuracy and compliance.
- Developed strategic plans for day-to-day financial operations.
- Prepared cash flow projections, cost analysis and monthly, quarterly and annual reports.
- Performed banking, business administration and financial tasks to guarantee five-star service for clients.
Office Manager
Waldrop Chiropractic Clinic
Cullman, AL
02.2003 - 12.2016
- Streamlined office operations to enhance patient flow and improve overall clinic efficiency.
- Developed and implemented standardized procedures for managing patient records and appointments.
- Coordinated communication between patients and healthcare providers to ensure optimal service delivery.
- Oversaw inventory management, ensuring adequate supply levels for daily clinic operations.
- Trained and mentored administrative staff, fostering a collaborative team environment.
- Evaluated office workflows, identifying areas for process improvement and implementing solutions.
- Managed billing processes, ensuring accuracy in patient invoicing and insurance claims submissions.
- Implemented scheduling software to optimize appointment management and reduce wait times for patients.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
- Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
- Supported department heads in accomplishing their goals through diligent administrative assistance such as report generation and data entry.
- Oversaw facility maintenance requests, coordinating with building management to address repairs or improvements efficiently.
- Oversaw office budget, ensuring all expenditures were within allocated funds and identifying cost-saving opportunities.
- Handled sensitive employee and client information with utmost confidentiality, maintaining trust and integrity.
- Enhanced office operational efficiency by streamlining filing systems, resulting in easier access to critical documents.
- Implemented comprehensive training program for new hires, improving their integration into team and productivity.
- Resolved office disputes swiftly and equitably, maintaining harmonious workplace.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
- Completed bi-weekly payroll for Number employees.
- Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
Education
Accounting And Finance
Wallace State Community College
Hanceville, ALSkills
- Healthcare regulations compliance
- Staff training and development
- Patient account management
- Insurance verification
- Medical billing expertise
- Debt collection strategies
- Revenue cycle optimization
- Customer service
- HIPAA compliance
- Verbal and written communication
- Claims processing
- Patient registration
- Financial counseling
- Payment collection
- Medical billing
- Willing to learn
- Problem-solving
- Teamwork
- Time management
- Attention to detail
- Problem-solving abilities
- Critical thinking
- Cash handling expertise
Timeline
Patient Financial Services Manager
Cullman Regional Medical Center
12.2016 - Current
Office Manager
Waldrop Chiropractic Clinic
02.2003 - 12.2016
Accounting And Finance
Wallace State Community College