Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Krystal Mingo

Orlando,FL

Summary

Dynamic customer service professional with experience at Fanueil, adept at resolving billing discrepancies and enhancing customer satisfaction. Skilled in data entry and active listening, I implemented best practices that significantly reduced outstanding balances, showcasing my critical thinking abilities and commitment to service excellence.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Customer Service Representative

Fanueil
08.2021 - Current
  • Managed customer inquiries regarding account status and payment options to enhance satisfaction.
  • Resolved billing discrepancies through effective communication, improving overall accuracy of records.
  • Analyzed customer accounts to identify trends and recommend solutions for timely collections.
  • Implemented best practices for collection procedures, reducing outstanding balances within designated timeframes.

Customer Service Representative

24-7 Intouch
Orlando, FL
10.2020 - 12.2020
  • Assisted customers with inquiries, providing accurate information and guidance.
  • Resolved customer complaints through effective communication and problem-solving techniques.
  • Utilized CRM software to document interactions and track customer issues efficiently.
  • Collaborated with team members to improve service quality and customer satisfaction levels.

Sales Associate

Walmart
04.2016 - 12.2017
  • Assisted customers with product selection and provided knowledgeable recommendations.
  • Maintained cleanliness and organization of sales floor and merchandise displays.
  • Processed sales transactions accurately using point-of-sale systems.
  • Collaborated with team members to achieve daily sales goals and improve customer experience.
  • Stocked merchandise on shelves, ensuring organized displays for easy access.

Education

High School Diploma -

Penfield Senior High School

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry

Certification

  • Licensed D Class Security

Timeline

Customer Service Representative

Fanueil
08.2021 - Current

Customer Service Representative

24-7 Intouch
10.2020 - 12.2020

Sales Associate

Walmart
04.2016 - 12.2017

High School Diploma -

Penfield Senior High School
Krystal Mingo