Krystal Mingo
Orlando,FL
Summary
Dynamic customer service professional with experience at Fanueil, adept at resolving billing discrepancies and enhancing customer satisfaction. Skilled in data entry and active listening, I implemented best practices that significantly reduced outstanding balances, showcasing my critical thinking abilities and commitment to service excellence.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Fanueil
08.2021 - Current
- Managed customer inquiries regarding account status and payment options to enhance satisfaction.
- Resolved billing discrepancies through effective communication, improving overall accuracy of records.
- Analyzed customer accounts to identify trends and recommend solutions for timely collections.
- Implemented best practices for collection procedures, reducing outstanding balances within designated timeframes.
Customer Service Representative
24-7 Intouch
10.2020 - 12.2020
- Assisted customers with inquiries, providing accurate information and guidance.
- Resolved customer complaints through effective communication and problem-solving techniques.
- Utilized CRM software to document interactions and track customer issues efficiently.
- Collaborated with team members to improve service quality and customer satisfaction levels.
Sales Associate
Walmart
04.2016 - 12.2017
- Assisted customers with product selection and provided knowledgeable recommendations.
- Maintained cleanliness and organization of sales floor and merchandise displays.
- Processed sales transactions accurately using point-of-sale systems.
- Collaborated with team members to achieve daily sales goals and improve customer experience.
- Stocked merchandise on shelves, ensuring organized displays for easy access.
Education
High School Diploma -
Penfield Senior High School
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
Certification
- Licensed D Class Security
Timeline
Customer Service Representative
Fanueil
08.2021 - Current
Customer Service Representative
24-7 Intouch
10.2020 - 12.2020
Sales Associate
Walmart
04.2016 - 12.2017
High School Diploma -
Penfield Senior High School