Krystal Mukka
Bay City,MI
Summary
Dedicated professional with a strong background in customer service and financial analysis. Proven ability to enhance operational efficiency and ensure compliance, driving customer satisfaction and loyalty.
Overview
10
10
years of professional experience
Work History
Bankruptcy Associate
University Bank
Bay City, MI
11.2022 - Current
- Analyzed financial data to ensure accuracy and compliance with regulatory standards.
- Developed and implemented process improvements to enhance operational efficiency.
- Collaborated with teams to streamline communication and project workflows.
- Assisted in preparing comprehensive reports for management review and decision-making.
Senior Customer Service Representative
Midwest Loan Services
Hancock, MI
06.2021 - 11.2022
- Answered a call queue while working remotely.
- Provided customer service to borrowers regarding mortgages, including payments, escrow analysis, insurance, taxes, arm changes, and website issues.
- Educated customers about billing, payment processing and support policies and procedures.
- Investigated and resolved customer inquiries and complaints quickly.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Enhanced customer satisfaction by promptly addressing and resolving complex inquiries and complaints.
- Trained and directed new employees in call script use, conflict resolution, and data entry practices to boost customer satisfaction ratings.
Bank Teller
Superior National Bank & Trust
Houghton, MI
09.2018 - 06.2021
- Processed customer transactions efficiently and accurately, ensuring compliance with bank policies.
- Assisted customers with account inquiries, providing exceptional service to enhance satisfaction.
- Maintained cash drawer integrity through regular balancing and discrepancy resolution.
- Educated clients on bank products and services, promoting cross-selling opportunities effectively.
Quality Control
Midwest Loan Services
Houghton, MI
02.2016 - 09.2018
- Followed strict quality control processes and procedures to meet high standards in our loan services.
- Established strong quality control standards for consistent application throughout all mortgage loan departments.
Education
High School Diploma -
Baraga High School
Baraga, MISkills
- Customer service
- Time management
- Multitasking and organization
- Problem-solving abilities
- Reliability
- Attention to detail
- Computer skills
Timeline
Bankruptcy Associate
University Bank
11.2022 - Current
Senior Customer Service Representative
Midwest Loan Services
06.2021 - 11.2022
Bank Teller
Superior National Bank & Trust
09.2018 - 06.2021
Quality Control
Midwest Loan Services
02.2016 - 09.2018
High School Diploma -
Baraga High School