Krystal Nazario
The Bronx,NY
Summary
Accomplished Supervisor with a proven track record at PT of the City, enhancing team productivity by over 20% through effective staff management and customer service excellence. Skilled in decision-making and training, adept at fostering cross-departmental collaboration and implementing cost-saving strategies. Demonstrates strong leadership and confidentiality handling, ensuring high customer satisfaction and operational efficiency.
Overview
13
13
years of professional experience
Work History
Supervisor
PT of the City
Brooklyn, NY
09.2020 - Current
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
- Implemented cost-saving measures, significantly reducing operational expenses.
- Scheduled, coordinated and confirmed appointments and meetings.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
Secretary
Womens Health Center
Brooklyn, PA
06.2018 - 06.2020
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
- Answered multi-line phone system and enthusiastically greeted callers.
- Maintained daily report documents, memos and invoices.
- Scheduled appointments and conducted follow-up calls to clients.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Promoted a positive image of the organization through clear communication both internally with colleagues and externally with clients.
Secretary
Micheal King Assoicates
New York, NY
01.2012 - 09.2018
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
- Answered multi-line phone system and enthusiastically greeted callers.
- Scheduled appointments and conducted follow-up calls to clients.
- Prepared professional correspondence, including memos, letters, and emails, ensuring accuracy and timeliness.
Education
GED -
New York National Guard Challenge Program
Cortlandt Manor, NY12-2002
Skills
- Training and mentoring
- Goal oriented
- Staff management
- Customer service
Languages
Spanish
Native or Bilingual
Timeline
Supervisor
PT of the City
09.2020 - Current
Secretary
Womens Health Center
06.2018 - 06.2020
Secretary
Micheal King Assoicates
01.2012 - 09.2018
GED -
New York National Guard Challenge Program