Krystal Nazario
The Bronx,NY
Summary
Accomplished Supervisor with a proven track record at PT of the City, enhancing team productivity by over 20% through effective staff management and customer service excellence. Skilled in decision-making and training, adept at fostering cross-departmental collaboration and implementing cost-saving strategies. Demonstrates strong leadership and confidentiality handling, ensuring high customer satisfaction and operational efficiency.
Overview
13
13
years of professional experience
Work History
Supervisor
PT of the City
09.2020 - Current
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
- Implemented cost-saving measures, significantly reducing operational expenses.
- Scheduled, coordinated and confirmed appointments and meetings.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
Secretary
Womens Health Center
06.2018 - 06.2020
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
- Answered multi-line phone system and enthusiastically greeted callers.
- Maintained daily report documents, memos and invoices.
- Scheduled appointments and conducted follow-up calls to clients.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Promoted a positive image of the organization through clear communication both internally with colleagues and externally with clients.
Secretary
Micheal King Assoicates
01.2012 - 09.2018
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
- Answered multi-line phone system and enthusiastically greeted callers.
- Scheduled appointments and conducted follow-up calls to clients.
- Prepared professional correspondence, including memos, letters, and emails, ensuring accuracy and timeliness.
Education
GED -
New York National Guard Challenge Program
Cortlandt Manor, NY12-2002
Skills
- Training and mentoring
- Goal oriented
- Staff management
- Customer service
Languages
Spanish
Native or Bilingual
Timeline
Supervisor
PT of the City
09.2020 - Current
Secretary
Womens Health Center
06.2018 - 06.2020
Secretary
Micheal King Assoicates
01.2012 - 09.2018
GED -
New York National Guard Challenge Program
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