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KRYSTAL OLVERA
Data Entry Specialist
Salt Lake City
Summary
Results-driven Data Entry Specialist with strong time management, communication, and problem-solving skills. Committed to enhancing operational efficiency and consistently meeting deadlines. Proactively supports team objectives and drives company success through effective collaboration in fast-paced environments.
Overview
6
6
years of professional experience
2
2
Languages
Work History
Data Entry and Registration
Village Capital and Investments
03.2025 - Current
- Serve as a Team Lead and primary resource for team members, providing guidance on processes, answering questions, and supporting daily operations.
- Improved registration timelines and operational efficiency by identifying process improvements and ensuring timely completion of key tasks.
- Maintain accurate records and data integrity while supporting compliance standards and collaborating with cross-functional teams to achieve operational goals.
Customer Service Representative
Human Interest
03.2024 - 10.2024
- Acted as the primary point of contact for customers, addressing inquiries and providing support.
- Collaborated with cross-functional teams to resolve customer concerns and improve product offerings.
- Process and manage client information, ensuring confidentiality and compliance with company and federal policies.
Fulfillment Specialist
Walmart
09.2020 - 03.2024
- Adapted to new tasks to meet quarterly service level
- Managed online orders and ensured accurate order fulfillment, enhancing customer satisfaction.
- Collaborated with team members to streamline processes and maintain 95% service level agreement, reducing overall wait time for customers
Education
Associates - History
University of Utah
Salt Lake City, UT05-2022
Skills
Data input accuracy
Detail-oriented
Attention to detail
Problem-solving
Team collaboration
Multitasking
Flexible and adaptable
Teachable
Dependable
Accomplishments
- Supervised team of 5 staff members.
- Created a job aid to help members submit LO processor changes expediting ticket submission
- Regularly register upwards of 80 files a day
Interests
Timeline
Data Entry and Registration
Village Capital and Investments
03.2025 - Current
Customer Service Representative
Human Interest
03.2024 - 10.2024
Fulfillment Specialist
Walmart
09.2020 - 03.2024
Associates - History
University of Utah