Summary
Overview
Work History
Education
Skills
Timeline
Generic

Krystal Ortega

Porterville,CA

Summary

Results-oriented sales worker engages with customers to help establish rapport. Proven track record of building customer relationships and successfully closing sales. Committed to delivering exceptional customer service and exceeding sales goals.

Overview

9
9
years of professional experience

Work History

Office Assistant

Mind Divers
10.2024 - 03.2025
  • Maintained confidentiality in handling sensitive information while performing administrative tasks.
  • Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
  • Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
  • Expedited document processing with accurate data entry and timely filing.

Account Manager

State Farm
06.2021 - 10.2021
  • Monitored and analyzed customer feedback to identify opportunities for improvement.
  • Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
  • Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
  • Identified key entry points to enhance market penetration and maximize returns.
  • Attended monthly sales meetings and quarterly sales trainings.

Sales Representative

T-Mobile
08.2018 - 05.2021
  • Achieved or exceeded company-defined sales quotas.
  • Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
  • Trained and mentored new sales representatives.
  • Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
  • Developed and implemented sales strategies to increase profits.
  • Collaborated with cross-functional teams to identify and address customer needs.

Manager

Hoagie's Heros
02.2016 - 03.2018
  • Launched quality assurance practices for each phase of development
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Developed detailed plans based on broad guidance and direction.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Identified and communicated customer needs to supply chain capacity and quality teams.

Education

High School Diploma -

Granite Hills High School
Porterville, CA
05.2012

Skills

  • Business Negotiation
  • Issue Resolution
  • Account Management
  • Bilingual
  • Customer Satisfaction
  • Data entry
  • Administrative support
  • Office administration

Timeline

Office Assistant

Mind Divers
10.2024 - 03.2025

Account Manager

State Farm
06.2021 - 10.2021

Sales Representative

T-Mobile
08.2018 - 05.2021

Manager

Hoagie's Heros
02.2016 - 03.2018

High School Diploma -

Granite Hills High School

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