Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Krystal Palmer

Blue Springs,Missouri

Summary

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

20
20
years of professional experience

Work History

Sr. FEDVIP Enrollment Specialist/Lead

GEHA
Lee's Summit, Missouri
10.2023 - Current
  • Assigns, leads, and monitors work of Enrollment employees.
  • Monitors team time off to ensure proper staff is allocated for daily workload and membership needs.
  • Works closely with the Supervisors on daily issues, backlog and team concerns.
  • Responds to inquiries from GEHA members, payroll offices and GEHA personnel regarding FEHB,
    FEDVIP and Enrollment department procedures.
  • Assists with the reporting of Avaya CMS Supervisor System to monitor phone coverage of department
    staff.
  • Investigate and provide information for Internal and External Auditors and our SIU Department.
  • Assists with training department employees on new procedures and guidelines.
  • Creates and maintains the department’s desk level procedures and works with the Technical Writer to
    have them published in SharePoint.
  • Keeps FEDSPOUSE/secured plans up to date.

FEDVIP Enrollment Specialist

GEHA
Lee's Summit, MO
07.2015 - 10.2023
  • Enrolled, removed or made changes to members accounts in job-related software.
  • Assessed enrollee's information on the BENEFEDS portal.
  • Utilized various software programs including databases for tracking enrollment information.
  • Reviewed EDOC's for accuracy before entering them into Facets.
  • Responded to telephone inquiries from members and customer care through Avaya phone system.
  • Called out to carriers to verify coordination of benefits.
  • Trained incoming FEDVIP specialists.
  • Kept FEDSPOUSE/secured plans up to date.
  • Update accounts for CD Plus to keep payments processing.
  • Assisted in creating BOTS for FEDVIP.
  • Responded to external emails from BENEFEDS.
  • Hold the RECON list and keep it up to date.
  • Audited peers work.

FEHB Enrollment Specialist

GEHA
Lee's Summit, MO
09.2010 - 07.2015
  • Enrolled, removed or made changes to members accounts in job-related software.
  • Utilized various software programs including databases for tracking enrollment information.
  • Answered and made outbound calls to members, payroll offices and other insurance carriers.
  • Called out to carriers to verify coordination of benefits and eligibility.
  • Worked on the PCIP plan under Obamacare.
  • Audited peers work.

Customer Service Representative

GEHA
Lee's Summit, MO
10.2004 - 09.2010
  • Managed high volume of inbound customer calls with professionalism.
  • Addressed federal employees and providers courteously using suitable methods and problem-solving skills.
  • Navigated multiple computer systems and applications and utilized search tools to find Information.
  • Assisted with training and mentoring new team members.
  • Made appropriate account corrections or sent to the appropriate department to resolve customer problems.

Education

Associate of Arts - Business Management

Moberly Area Community College
Moberly, MO
05-2001

Skills

  • Benefits Administration
  • Time management proficiency
  • Record maintenance
  • Excellent Phone Demeanor

References

References available upon request.

Timeline

Sr. FEDVIP Enrollment Specialist/Lead

GEHA
10.2023 - Current

FEDVIP Enrollment Specialist

GEHA
07.2015 - 10.2023

FEHB Enrollment Specialist

GEHA
09.2010 - 07.2015

Customer Service Representative

GEHA
10.2004 - 09.2010

Associate of Arts - Business Management

Moberly Area Community College

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Krystal Palmer