Brooke Beckett
Hutto
Summary
Highly skilled Benefits Enrollment Specialist with relevant experience in benefits administration, employee education, and enrollment processes. Strengths include exceptional knowledge of benefits programs, strong communication skills, and ability to streamline procedures for enhanced efficiency. Demonstrated impact on previous roles by effectively managing benefits enrollments and providing comprehensive support to employees navigating complex benefits decisions.
Overview
7
7
years of professional experience
2003
2003
years of post-secondary education
Work History
Benefits Enrollment Specialist
RemX Specialty Staffing
12.2025 - Current
- Assisted clients with benefits enrollment processes and options.
- Educated team members on benefits programs and enrollment procedures.
- Processed benefit applications using proprietary enrollment software.
- Maintained accurate records of client interactions and enrollment data.
- Provided customer service support for employees regarding their benefits plans.
- Managed communications between carriers and vendors and employees regarding coverage details or claims status updates.
- Reviewed applications for eligibility requirements prior to submission for processing.
- Actively participated in meetings with senior management teams on matters pertaining to company benefits offerings.
Administrative Assistant
Ascension orthopedic Medical Group
Austin
02.2025 - 12.2025
- Managed daily office operations for a busy orthopedic medical group.
- Scheduled patient appointments and coordinated physician calendars effectively.
- Maintained organized patient records using electronic health record systems.
- Communicated with patients regarding inquiries and appointment confirmations.
- Supported staff by ordering office supplies and managing inventory levels.
- Collaborated with medical personnel to ensure efficient workflow in the clinic.
- Handled incoming calls and directed them to appropriate departments promptly.
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Handled confidential documents in an organized fashion according to established protocol.
- Maintained office supplies inventory by checking stock to determine inventory level.
- Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
- Answered questions from customers regarding products and services offered by the company.
- Ensured efficient operation of office equipment such as printers, copiers and fax machines.
- Coordinated mailings including sorting mail, preparing packages for shipping via courier service or postal service.
- Assisted with the planning of special events by arranging catering services, securing venues and ordering promotional materials.
- Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
Customer Service Manager
Progressive Insurance
Austin
02.2019 - 08.2021
- Managed customer service team to enhance client satisfaction and support engagement.
- Developed training programs for staff on effective communication and problem-solving techniques.
- Implemented strategies to streamline service processes and improve response times.
- Facilitated weekly meetings to discuss team performance and share best practices.
- Oversaw daily operations of customer inquiries through various communication channels.
- Ensured compliance with company policies while providing exceptional service experiences.
- Provided exceptional customer service to ensure customer satisfaction.
- Delivered fast, friendly, and knowledgeable service for routine questions and service complaints.
- Established positive rapport with customers, managers and customer service team members to maintain positive and successful work environment.
- Responded to phone and online customer service requests within designated turnaround time to improve customer satisfaction ratings.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Investigated sensitive customer service complaints and delivered prompt resolution to customer satisfaction.
Technical Specialist
Spectrum
Austin
09.2018 - 02.2019
- Provided technical support for customer inquiries and issue resolution.
- Managed installation and maintenance of communication equipment and systems.
- Collaborated with cross-functional teams to enhance service delivery processes.
- Assisted in troubleshooting network issues and implementing solutions promptly.
- Provided technical assistance to clients by troubleshooting system problems.
- Troubleshot malfunctions and diagnosed issues for equipment and components.
Education
Clifton J. Ozen
Beaumont , TXAssociate of Applied Science - Health and medical administration
The College of Health Care Professions
Austin, TexasBachelor of Science - Psychology
Grand Canyon University
Phoenix, AZSkills
- Benefits administration
- Enrollment software
- Eligibility review
- Benefits communication
- Customer relationship management
- Technical support
- Problem solving
- Effective communication
- Attention to detail
- Conflict resolution
- Health insurance
- Healthcare benefits
- HR compliance
- Open enrollment
- Written and oral communication
- Relationship building
- Benefits explanation
- HRIS systems
- Documentation and reporting
- FMLA comprehension
- Leadership skills
- Multitasking Abilities
- EHR Systems
- Faxing
- Scanning
- Sorting mail
- Documentation
- Handling Incoming calls and corresponding via emails
- Scheduling appointments
Timeline
Benefits Enrollment Specialist
RemX Specialty Staffing
12.2025 - Current
Administrative Assistant
Ascension orthopedic Medical Group
02.2025 - 12.2025
Customer Service Manager
Progressive Insurance
02.2019 - 08.2021
Technical Specialist
Spectrum
09.2018 - 02.2019
Clifton J. Ozen
Associate of Applied Science - Health and medical administration
The College of Health Care Professions
Bachelor of Science - Psychology
Grand Canyon University