Madelyn Welch
HUB International
San Antonio,TX
1
Certification
4
years of professional experience
People-focused professional with experience in employee benefits, enrollment systems, client support, and operations. Skilled in benefits administration, systems configuration, documentation accuracy, and cross-functional coordination, with experience collaborating with brokers, clients, and third-party partners. Detail-oriented and adaptable, with a background in psychology and business and a strong interest in HR, benefits, and employee support.
Work History
Benefits Enrollment Systems Specialist
2 Months- Build and configure benefits enrollment sites through Employee Navigator, managing multiple projects while maintaining accuracy and attention to detail.
- Collaborate with internal teams, clients, and third-party partners to gather information, resolve issues, and ensure accurate benefits enrollment experiences.
- Review and reconcile documentation and Excel spreadsheets to verify information is accurate and consistent across systems and supporting materials.
- Manage new group implementations from initial setup through testing and completion, identifying discrepancies and troubleshooting issues before launch.
- Train group contacts on enrollment systems and provide live support during Open Enrollment, adapting communication and guidance to meet individual needs.
Territory Manager
10 Months- Manage a portfolio of client accounts, building and maintaining relationships with key stakeholders, including executive-level decision makers
- Analyze shipping data, pricing trends, and industry market conditions to identify cost-saving opportunities and improve operational efficiency
- Coordinate with internal teams and external partners to ensure seamless execution, real-time visibility, and resolution of service or billing issues
- Drive business growth through strategic outreach, referrals, and pipeline development, while staying informed on industry shifts to better advise clients
Client Service Representative
5 Months- Managed scheduling and daily operations, optimizing appointment flow and client experience
- Served as the primary point of contact for clients, handling inquiries, bookings, and service education
- Increased revenue and customer satisfaction through upselling and strong interpersonal communication
- Supported administrative functions including record keeping, supply management, and business organization
Registered Dental Assistant
1 Year 6 Months- Assisted in a wide range of dental procedures while ensuring patient comfort and efficient workflow
- Maintained accurate patient records, documentation, and treatment plans in compliance with healthcare standards
- Educated patients on procedures, aftercare, and oral health, improving overall patient understanding and experience
- Managed operatory preparation, sterilization protocols, and inventory to support daily clinical operations
Education
Bachelor of Arts - Psychology, Business Minor
- Cum Laude
- Dean's List
- CITI Program
Certificate
Skills
Benefits Administration
Quality Assurance & Testing
Scheduling & Calendar Management
Microsoft Excel
Cross-Functional Collaboration
Training & User Support
Third-Party Vendor Coordination
Open Enrollment Support & Education
Microsoft Excel
Systems Integrations (834
Data Exchange
EDI
API)
Certification
- General Lines License - Life, Accident, Health, and HMO, 7/2026
- Registered Dental Assisting License, 6/2023
Timeline
Benefits Enrollment Systems Specialist
HUB International
2026.06 - CurrentRead More
Territory Manager
Priority 1, Inc.
2025.08 - 2026.06Read More
Client Service Representative
Pimalai Massage Therapy
2024.08 - 2025.01Read More
Registered Dental Assistant
Orsatti Dental Group
2022.12 - 2024.06Read More
The University of Texas At San Antonio
Bachelor of Arts from Psychology, Business Minor
Read More
San Antonio Dental Assiting School
Certificate
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