JOZIAH RIVAS
Lithia,FL
Summary
Communication specialist with a background in customer service, front desk support, and community outreach. Supports students, veterans, and benefits participants by simplifying complex information, maintaining accurate records, and using Excel and SharePoint to stay organized. Brings a steady, service-oriented approach to teamwork, event support, and daily operations.
Overview
1
1
Certification
2
2
years of professional experience
Work History
Benefits Enrollment Specialist
Conduent
06.2026 - Current
- Clear communication supported informed decisions on medical, dental, vision, and voluntary benefit.
- Accurate life event processing kept participant records current and reliable.
- Reviewed confidential documents to ensure accurate dependent verification and maintain benefits file integrity.
- Provided responsive policy and workflow support to enable Conduent service teams to execute benefits operations smoothly.
Work Study
USF OFFICE OF VETERANS SUCCESS
Tampa, FL
02.2025 - 05.2026
- Responded promptly to student inquiries, both online and in person.
- Managed front desk and secretarial functions to ensure smooth operations.
- Coordinated planning and organization of volunteer events to support office initiatives.
- Received praise for breaking down complex information into understandable educational formats.
- Navigated Microsoft applications, including Excel and SharePoint, for efficient task completion.
Education
Bachelor of Arts - Communication
University of South Florida
Tampa05-2026
Associate of Arts -
Sandhills Community College
Pinehurst, NC05-2024
Skills
- Benefits administration
- Data management
- Microsoft Excel
- Onboarding
- Front desk management
- Event management
- Customer service
- Teamwork
- Front desk management
Personal Information
Title: Office Associate
Certification
Data Analysis in Excel and Tableau, Hospitality Marketing, Front Office Management, Hotel Revenue Management, Room Inventory Management
Languages
English, Native
Timeline
Benefits Enrollment Specialist
Conduent
06.2026 - Current
Work Study
USF OFFICE OF VETERANS SUCCESS
02.2025 - 05.2026
Bachelor of Arts - Communication
University of South Florida
Associate of Arts -
Sandhills Community College