KRYSTAL PASSMORE
Lebanon,Missouri
Summary
. Dynamic manager with over four years of experience in operations and customer service. Known for fostering team collaboration and driving efficiency, consistently meeting service goals and exceeding customer expectations.
Overview
14
14
years of professional experience
Work History
DURHAM COMPANY
LINE LEAD
LEBANON, MO
12.2019 - Current
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Handled customer requests and provided answers to enhance satisfaction.
- Collaborated with diverse coworkers to achieve goals and resolve product and service issues.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Prioritized and organized tasks to efficiently accomplish service goals.
MANAGER
WALGREENS
LEBANON, MO
01.2013 - 01.2017
- Managed daily operations to enhance store efficiency and customer experience.
- Supervised staff performance and provided training on customer service skills.
- Coordinated inventory management to maintain optimal stock levels.
- Conducted regular staff meetings to track progress and address improvement areas.
- Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
- Recruited and hired qualified candidates to strengthen team capabilities.
TRACKER BOAT SUPPLY
Factory
Lebanon, Missouri
01.2012 - 01.2017
- Recognized by management for providing exceptional customer service.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Completed day-to-day duties accurately and efficiently.
Education
Associate of Arts -
American InterContinental University
Schaumburg, IL05-2009
Associate of Arts - HEALTHCARE ADMINISTRATION
Drury University
Springfield, MO05-2026
Skills
- Project management
- Healthcare regulations
- Quality assurance
- Inventory management
- Customer service
- Problem solving
- Organization
- Task prioritization
- Team collaboration
- Dependable and responsible
Timeline
DURHAM COMPANY
LINE LEAD
12.2019 - Current
MANAGER
WALGREENS
01.2013 - 01.2017
TRACKER BOAT SUPPLY
Factory
01.2012 - 01.2017
Associate of Arts -
American InterContinental University
Associate of Arts - HEALTHCARE ADMINISTRATION
Drury University