Krystal Penn
Waco,TX
Summary
Highly skilled and enthusiastic professional with more than 7 years of experience managing operations in patient-centric medical offices. Successfully oversee human resources, budgeting, supply management and patient services. Develop and lead productive and efficient office staff. Contribute to high-volume medical practices by providing exceptional customer service.
Overview
4
4
years of professional experience
3
3
years of post-secondary education
1
1
Certification
Work History
Lab Operations and Patient Access Manager
Premier ER And Urgent Care
Waco, TX
05.2019 - Current
- Observed all facility rules and regulations regarding patient data to promote confidentiality and integrity.
- Trained and mentored new employees in registration department, answered questions and provided insight on patient services.
- Developed highly effective communication, interpersonal and active listening skills, which were used for interacting with people of all different backgrounds and cultures.
- Educated all registration staff personnel regarding updates and changes to job positions.
- Liaised with other healthcare professionals to develop comprehensive lab procedures.
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
- Designed and introduced leadership development, coaching and team management model, resulting in promotion of employees into increased levels of responsibility.
- Developed and updated policies and procedures, maintaining compliance with guidelines relating to HIPAA.
Education
Associate of Applied Science - Medical Laboratory Technology
McLennan Community College
Waco, TX 08.2011 - 05.2014
Skills
Accreditation coordination
Staff Management
Training and mentoring
Patient education and counseling
Seasoned in medical clinical procedures
Multidisciplinary team collaboration
Certification
Medical Laboratory Technologist
Timeline
Lab Operations and Patient Access Manager
Premier ER And Urgent Care
05.2019 - Current
Medical Laboratory Technologist
05-2014
Associate of Applied Science - Medical Laboratory Technology
McLennan Community College
08.2011 - 05.2014