Krystal Penn
Waco,TX
Summary
Highly skilled and enthusiastic professional with more than 7 years of experience managing operations in patient-centric medical offices. Successfully oversee human resources, budgeting, supply management and patient services. Develop and lead productive and efficient office staff. Contribute to high-volume medical practices by providing exceptional customer service.
Overview
4
4
years of professional experience
3
3
years of post-secondary education
1
1
Certification
Work History
Lab Operations and Patient Access Manager
Premier ER And Urgent Care
Waco, TX
05.2019 - Current
- Observed all facility rules and regulations regarding patient data to promote confidentiality and integrity.
- Trained and mentored new employees in registration department, answered questions and provided insight on patient services.
- Developed highly effective communication, interpersonal and active listening skills, which were used for interacting with people of all different backgrounds and cultures.
- Educated all registration staff personnel regarding updates and changes to job positions.
- Liaised with other healthcare professionals to develop comprehensive lab procedures.
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
- Designed and introduced leadership development, coaching and team management model, resulting in promotion of employees into increased levels of responsibility.
- Developed and updated policies and procedures, maintaining compliance with guidelines relating to HIPAA.
Education
Associate of Applied Science - Medical Laboratory Technology
McLennan Community College
Waco, TX 08.2011 - 05.2014
Skills
Accreditation coordination
undefinedCertification
Medical Laboratory Technologist
Timeline
Lab Operations and Patient Access Manager
Premier ER And Urgent Care
05.2019 - Current
Medical Laboratory Technologist
05-2014
Associate of Applied Science - Medical Laboratory Technology
McLennan Community College
08.2011 - 05.2014
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