Krystal Perez-Trotter
Poughkeepsie,NY
Summary
Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.
Overview
7
7
years of professional experience
Work History
Dermatology Receptionist
Premier Medical Group of the Hudson Valley
Poughkeepsie , NY
2022.12 - Current
- Greeted visitors and provided them with assistance.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Scheduled appointments for clients, customers, and other visitors.
- Maintained a neat reception area by organizing materials and tidying up furniture.
- Verified visitors' identification cards before allowing access to the building.
- Performed data entry tasks into various computer systems accurately and promptly.
- Managed all incoming mail distribution, courier services, faxes, and photocopying documents as requested.
ER Unit Secretary
Vassar Brothers Medical Center
Poughkeepsie , NY
2019.03 - 2022.01
- Obtained information by contacting appropriate personnel or patients.
- Coordinated and performed patient admissions, transfers and discharges.
- Recorded inquiries and calls into computer system.
- Collaborated with nurses and other personnel to process patient paperwork and direct to appropriate departments.
- Assisted with hospital admissions and paperwork.
- Communicated with patients to gather intake data and verify chart information.
- Managed medical practice administrative needs to provide patient satisfaction.
- Adhered to HIPAA requirements to safeguard patient confidentiality.
- Managed incoming telephone calls, including taking messages and directing callers to personnel.
Dietary Aide
Vassar Brothers Medical Center
Poughkeepsie , NY
2018.02 - 2019.03
- Served specific meals to patients with special dietary needs.
- Helped with meal prep for daily meals, following strict sanitation and food handling guidelines
- Assisted patients with special needs to eat meals, providing kindness and patience.
- Set tables before patients arrived to maintain meal plan productivity.
- Stocked food and other supplies for main kitchen and units.
- Worked closely with team members to update cleaning protocols and increase aide efficiency.
- Adhered to administrative departmental policies and procedures, including safety, health and confidentiality.
- Collaborated with registered dietitian and other members of healthcare team in providing medical nutrition therapy.
Bank Teller
Trustco Bank
Wappingers Falls , NY
2017.01 - 2018.01
- Cashed customer checks, verified identification and checked account balances in accordance with bank policy.
- Reconciled cash and checks against computer records at end of shift.
- Explained bank services, financial products and applicable fees to customers.
- Identified customer financial needs, goals and objectives and offered appropriate financial products to suit needs.
- Adhered to strict guidelines regarding financial and customer data to avoid breaches and information misuse.
- Increased knowledge of banking products and services by actively participating in available training classes and workshops offered to employees.
- Assisted customers with bank operations, opening accounts, accessing safe deposit boxes and ATM operations.
- Ordered checks, placed stop payment orders and conducted additional special services for customers.
- Welcomed customers and offered pleasant service during entire transaction.
Education
Associate of Science - Psychology
Dutchess Community College
Poughkeepsie, NYSkills
- Organizational skills
- Active listening
- Team management
- Critical thinking
- MS Office
- Training & Development
- Troubleshooting
- Communication
- Teambuilding
- People skills
- Clerical
- Relationship building
Timeline
Dermatology Receptionist
Premier Medical Group of the Hudson Valley
2022.12 - Current
ER Unit Secretary
Vassar Brothers Medical Center
2019.03 - 2022.01
Dietary Aide
Vassar Brothers Medical Center
2018.02 - 2019.03
Bank Teller
Trustco Bank
2017.01 - 2018.01
Associate of Science - Psychology
Dutchess Community College
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