Summary
Overview
Work History
Education
Skills
Timeline
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Krystal Perez-Trotter

Krystal Perez-Trotter

Poughkeepsie,NY

Summary

Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.

Overview

7
7
years of professional experience

Work History

Dermatology Receptionist

Premier Medical Group of the Hudson Valley
Poughkeepsie, NY
12.2022 - Current
  • Greeted visitors and provided them with assistance.
  • Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
  • Scheduled appointments for clients, customers, and other visitors.
  • Maintained a neat reception area by organizing materials and tidying up furniture.
  • Verified visitors' identification cards before allowing access to the building.
  • Performed data entry tasks into various computer systems accurately and promptly.
  • Managed all incoming mail distribution, courier services, faxes, and photocopying documents as requested.

ER Unit Secretary

Vassar Brothers Medical Center
Poughkeepsie, NY
03.2019 - 01.2022
  • Obtained information by contacting appropriate personnel or patients.
  • Coordinated and performed patient admissions, transfers and discharges.
  • Recorded inquiries and calls into computer system.
  • Collaborated with nurses and other personnel to process patient paperwork and direct to appropriate departments.
  • Assisted with hospital admissions and paperwork.
  • Communicated with patients to gather intake data and verify chart information.
  • Managed medical practice administrative needs to provide patient satisfaction.
  • Adhered to HIPAA requirements to safeguard patient confidentiality.
  • Managed incoming telephone calls, including taking messages and directing callers to personnel.

Dietary Aide

Vassar Brothers Medical Center
Poughkeepsie, NY
02.2018 - 03.2019
  • Served specific meals to patients with special dietary needs.
  • Helped with meal prep for daily meals, following strict sanitation and food handling guidelines
  • Assisted patients with special needs to eat meals, providing kindness and patience.
  • Set tables before patients arrived to maintain meal plan productivity.
  • Stocked food and other supplies for main kitchen and units.
  • Worked closely with team members to update cleaning protocols and increase aide efficiency.
  • Adhered to administrative departmental policies and procedures, including safety, health and confidentiality.
  • Collaborated with registered dietitian and other members of healthcare team in providing medical nutrition therapy.

Bank Teller

Trustco Bank
Wappingers Falls, NY
01.2017 - 01.2018
  • Cashed customer checks, verified identification and checked account balances in accordance with bank policy.
  • Reconciled cash and checks against computer records at end of shift.
  • Explained bank services, financial products and applicable fees to customers.
  • Identified customer financial needs, goals and objectives and offered appropriate financial products to suit needs.
  • Adhered to strict guidelines regarding financial and customer data to avoid breaches and information misuse.
  • Increased knowledge of banking products and services by actively participating in available training classes and workshops offered to employees.
  • Assisted customers with bank operations, opening accounts, accessing safe deposit boxes and ATM operations.
  • Ordered checks, placed stop payment orders and conducted additional special services for customers.
  • Welcomed customers and offered pleasant service during entire transaction.

Education

Associate of Science - Psychology

Dutchess Community College
Poughkeepsie, NY

Skills

  • Organizational skills
  • Active listening
  • Team management
  • Critical thinking
  • MS Office
  • Training & Development
  • Troubleshooting
  • Communication
  • Teambuilding
  • People skills
  • Clerical
  • Relationship building

Timeline

Dermatology Receptionist

Premier Medical Group of the Hudson Valley
12.2022 - Current

ER Unit Secretary

Vassar Brothers Medical Center
03.2019 - 01.2022

Dietary Aide

Vassar Brothers Medical Center
02.2018 - 03.2019

Bank Teller

Trustco Bank
01.2017 - 01.2018

Associate of Science - Psychology

Dutchess Community College
Krystal Perez-Trotter