Krystal Phillips
Batavia,IA
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
1
1
year of post-secondary education
20
20
years of professional experience
Work History
Transportation Coordinator
Phillips Trucking
Batavia, IA
02.2015 - Current
- Coordinated transportation schedules for efficient delivery of freight.
- Managed communication between drivers and clients to ensure timely updates.
- Oversaw routing and dispatching to optimize delivery routes and reduce delays.
- Maintained compliance with transportation regulations and safety standards.
- Monitored shipment progress and provided tracking information to stakeholders.
- Confirmed driver documents, including bills of lading, trailer placards and current HAZMAT guide.
- Monitored daily routes and delivery schedules, tracking dispatches in real-time.
- Developed relationships with vendors and carriers to negotiate competitive rates for shipping services.
- Coordinated driver loads and managed dispatch tasks.
Emergency Room Registration Clerk
Mahaska Health Partnership
Oskaloosa, Iowa
02.2007 - 02.2015
- Registered patients by verifying personal and insurance information.
- Maintained accurate patient records within electronic health systems.
- Coordinated with medical staff to ensure timely patient processing.
- Handled incoming calls and directed inquiries to appropriate departments.
- Collaborated with billing department to resolve insurance issues efficiently.
- Greeted patients and visitors, verified patient information, and collected copays.
- Provided customer service to all individuals entering the hospital by providing directions, answering questions, and assisting them in any way possible.
- Answered incoming calls from patients seeking assistance with registration or billing inquiries.
- Assisted with filing documents, such as discharge summaries and medical records, when requested.
- Assisted in processing paperwork related to emergency room admissions including consent forms, release of information forms.
- Arranged hospital admissions for patients as required.
- Scheduled tests, lab work or x-rays for patients based on physician orders.
Education
Cosmetology - Cosmetology
Iowa School of Beauty
Ottumwa, IA 05.2005 - 05.2006
Oskaloosa High School
Oskaloosa, IowaSkills
- Transportation scheduling
- Route optimization
- Regulatory compliance
- Freight management
- Customer relationship management
- Logistics planning
- Effective communication
- Problem solving
- Attention to detail
- Time management
- Shipping documentation
- Driver supervision
- Fleet dispatching
- Transportation planning
- DOT compliance
- Transportation software
- Documentation skills
Accomplishments
- American Quarter Horse Association Region 3 Champion.
- American Quarter Horse Association scholarship recipient.
- American Quarter Horse Association World show Top Ten Finalist.
References
References available upon request.
Timeline
Transportation Coordinator
Phillips Trucking
02.2015 - Current
Emergency Room Registration Clerk
Mahaska Health Partnership
02.2007 - 02.2015
Cosmetology - Cosmetology
Iowa School of Beauty
05.2005 - 05.2006
Oskaloosa High School