Krystal Prince
Laguna Niguel
Summary
Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Store Team Leader RX
CVS Pharmacy
Costa Mesa, CA
03.2022 - Current
- Analyzed sales data to identify trends, informing strategic decision-making for merchandise placement.
- Enhanced customer service by resolving issues promptly and maintaining a positive shopping environment.
- Coordinated staff scheduling to ensure adequate coverage during peak business hours.
- Developed training materials that improved onboarding efficiency for new employees.
- Collaborated with other Store Team Leaders to share best practices and improve overall store performance.
- Adapted quickly to changing business conditions by adjusting staffing levels or altering operational priorities as needed to maintain productivity levels.
- Increased customer satisfaction by providing excellent service and addressing concerns promptly.
- Optimized store layout for improved customer flow and easier navigation through merchandise displays.
- Led a team of employees to achieve store sales targets and goals consistently.
- Managed store inventory and stock levels, ensuring optimal product availability for customers.
- Fostered a positive work culture that emphasized teamwork, communication, and mutual respect among staff members.
Training Store Manager
CVS Pharmacy
Costa Mesa, CA
10.2020 - 03.2022
- Managed daily operations, ensuring optimal store performance and customer satisfaction.
- Trained and developed staff on CVS policies, procedures, and customer service standards.
- Implemented inventory management practices to enhance stock accuracy and reduce waste.
- Analyzed sales data to identify trends and drive strategic merchandising decisions.
- Collaborated with district managers on initiatives to improve operational efficiency and profitability.
Store Team Leader RX
CVS Pharmacy
Huntington Beach, CA
10.2019 - 10.2020
- Led daily store operations, ensuring compliance with company policies and standards.
- Managed inventory control processes, optimizing stock levels to meet customer demand.
- Trained and mentored team members, fostering a culture of collaboration and excellence.
- Implemented promotional strategies to enhance product visibility and drive sales growth.
Store Manager in Training
CVS Pharmacy
Laguna Hills, CA
03.2018 - 10.2019
- Assisted in training new team members on store operations and customer service standards.
- Supported inventory management by conducting regular stock audits and maintaining product displays.
- Collaborated with management to implement promotional strategies that enhanced customer engagement.
- Ensured compliance with safety protocols and store policies during daily operations.
- Coordinated staff schedules to optimize coverage during peak hours, improving customer experience.
- Mentored junior staff, fostering a collaborative environment that encouraged professional growth.
Operations Manager RX
CVS Pharmacy
Dana Point, CA
06.2012 - 03.2018
- Oversaw daily operations, ensuring compliance with company policies and regulatory requirements.
- Managed inventory control processes, optimizing stock levels to enhance product availability.
- Developed and implemented operational strategies to improve workflow efficiency across departments.
- Trained and mentored team members, fostering a culture of continuous improvement and accountability.
Shift Supervisor
CVS Pharmacy
Laguna Niguel, CA
06.2009 - 06.2012
- Supervised daily operations, ensuring compliance with company policies and safety regulations.
- Trained and mentored staff on customer service standards and operational procedures.
- Oversaw inventory management, optimizing stock levels to meet customer demand efficiently.
- Developed schedules for team members, balancing workload to enhance productivity and service quality.
Photo Lab Supervisor
CVS Pharmacy
Laguna Niguel, CA
06.2007 - 06.2009
- Supervised daily operations of photo lab, ensuring compliance with quality standards and safety protocols.
- Trained and mentored staff on photo processing techniques and customer service best practices.
- Implemented workflow improvements, enhancing efficiency in photo printing and order fulfillment processes.
- Managed inventory control, ensuring adequate supplies for photo lab operations while minimizing waste.
- Developed training materials to streamline onboarding process for new hires in the photo lab department.
Store Associate
CVS Pharmacy
Laguna Niguel, CA
07.2005 - 06.2007
- Processed customer transactions efficiently and accurately at point-of-sale.
- Managed inventory levels, ensuring product availability and organization on shelves.
- Assisted in training new staff on store policies and procedures.
- Resolved customer inquiries and issues promptly to enhance satisfaction.
- Maintained cleanliness and organization of store environment to meet safety standards.
- Implemented promotional displays to increase product visibility and sales.
Education
Bachelor of Science - Cell And Developmental Biology
California State University, Fullerton
Fullerton, CASkills
- Store operations
- Health and safety
- Coaching and mentoring
- Recruitment and hiring
- Inventory control
- Employee scheduling
- Sales tracking
- Employee coaching
- Loss prevention
- Strong leadership
- Willingness to learn
- Teamwork and collaboration
- Multitasking and prioritizing
- Problem-solving
- Attention to detail
- Flexible work schedule
Certification
- CPhT - Certified Pharmacy Technician
Languages
English
Native or Bilingual
Timeline
Store Team Leader RX
CVS Pharmacy
03.2022 - Current
Training Store Manager
CVS Pharmacy
10.2020 - 03.2022
Store Team Leader RX
CVS Pharmacy
10.2019 - 10.2020
Store Manager in Training
CVS Pharmacy
03.2018 - 10.2019
Operations Manager RX
CVS Pharmacy
06.2012 - 03.2018
Shift Supervisor
CVS Pharmacy
06.2009 - 06.2012
Photo Lab Supervisor
CVS Pharmacy
06.2007 - 06.2009
Store Associate
CVS Pharmacy
07.2005 - 06.2007
Bachelor of Science - Cell And Developmental Biology
California State University, Fullerton