Krystal Profitt
Med Center Health Urology
Elkton,KY
5
Certifications
7
years of professional experience
Care Coordinator coordinating appointments, medications, insurance verification, and communication between patients and providers, and patient follow-up in a busy Nephrology setting. Brings strong support for scheduling, communication, and resolving 90%-100% of patient issues the same day while keeping care details organized so patients can get the assistance that they need.
Work History
Care Coordinator
3 Months- Verify patient insurance details and coverage requirements before appointments to support timely service.
- Document patient updates in electronic records using clear, consistent notes that support care coordination.
- Review prior authorization requests and route supporting information to the appropriate internal contacts.
- Maintain organized patient records and referral details to support smooth handoffs between care teams.
- Communicate appointment updates, requirements, and follow-up steps to patients in a clear, professional manner.
- Track referral status and outstanding documentation to keep care processes moving without delays.
- Support medical billing workflows by confirming accurate patient information before claims are submitted.
- Organize daily work queues so urgent requests receive prompt attention and routine items stay on track.
- Assist patients with scheduling changes, questions, and basic intake needs while maintaining a calm, helpful tone.
- Coordinate with clinical and administrative staff to resolve missing information and complete patient files.
- Follow HIPAA requirements when handling patient information, records, and scheduling conversations.
Team Lead
6 Years 11 Months- Track 25_30 daily patient intakes to keep front-office flow organized and responsive.
- Bring 11 years of continuity with the same physician to support smooth operations and consistent patient care in the urology office.
- Manage daily office operations, coordinating rooming, patient flow, and ongoing administrative needs.
- Prepare procedure tools and clinical supplies for injections and catheter bladder installations.
- Handle patient inquiries with clear communication and prompt follow-up.
- Coordinate surgery scheduling and communicate with insurance companies for precertification and coding.
- Maintain inventory and restock supplies to keep the clinic ready for daily procedures.
Education
Nursing - Registered Medical Assistant
Associate of Arts - Healthcare Administration
Skills
Medical office management
Patient scheduling
Surgery scheduling
Prior authorization
Inventory management
Electronic health record documentation
Medical billing
Staff training
CPT coding
ICD coding
Insurance verification
Patient intake
Customer service
HIPAA compliance
Vendor management
Certification
Medical License
Timeline
Care Coordinator
Vital Health Links
08.2026 - CurrentRead More
Team Lead
Med Center Health Urology
12.2019 - CurrentRead More
University of Phoenix-Online Campus
Associate of Arts from Healthcare Administration
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Amaa online
Nursing from Registered Medical Assistant
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