Ashanti Hart
TTEC-Healthcare Solutions
Houston
2
Languages
6
years of professional experience
Customer Service Representative supporting healthcare and pharmacy workflows across customer inquiries, prescription order processing, and record verification. Partners with healthcare teams on patient care coordination and medication management initiatives while keeping documentation accurate and compliant. Builds loyalty by resolving issues quickly and maintaining high satisfaction.
Work History
CUSTOMER SERVICE REPRESENTATIVE-SEASONAL REMOTE
1 Year 2 Months- Handle 80 customer inquiries daily, resolving service issues promptly to support satisfaction and loyalty.
- Process prescription orders accurately, following pharmacy regulations and maintaining timely workflow during seasonal demand.
- Verify prescription details before entry into the pharmacy system to reduce errors and support compliant records.
- Maintain clear communication with customers and internal teams to resolve questions and keep service interactions smooth.
INCIDENT MANAGEMENT SPECIALIST REMOTE
2 Years- Tracked 140 incident tickets weekly in Salesforce to keep case records current and organized.
- Maintained detailed incident documentation, including root cause analysis findings for follow-up and reporting.
- Updated Salesforce records promptly to reflect ticket status, notes, and resolution progress.
- Applied articles and troubleshooting guides to resolve incidents efficiently and reduce repetitive research.
LEAD SCHEDULER
1 Year- Scheduled surgeries, appointments, and telehealth visits while aligning patient calendars with clinical availability.
- Coordinated with clearance nurses, sending required documents and following up on registration readiness.
- Set up RN consultations, tracked follow-up appointments, and filed patient documents accurately.
CUSTOMER SERVICE REPRESENTATIVE REMOTE
1 Year 2 Months- Addressed customer questions about mattress products, providing clear guidance and practical solutions remotely.
- Processed orders and managed customer accounts while keeping records accurate and organized.
- Coordinated with delivery teams to follow up on order details and support timely communication.
TRAINER / CUSTOMER SERVICE
3 Years- Analyzed performance data to identify improvement opportunities for individuals and teams.
- Developed practice plans tailored to individual needs and team development goals.
- Applied disciplinary actions when needed, following established company policies.
Education
Associate of Science - Medical Billing and Coding
Skills
Medical billing
Accounts receivable
Collections
Revenue cycle management
Electronic health records
Medical coding
HIPAA compliance
EOBs
Claims processing
Denial management
Payment posting
Insurance verification
Patient billing inquiries
Customer service
Patient scheduling
Appointment coordination
Microsoft Office
Data entry
LANGUAGES
English
Native
Timeline
CUSTOMER SERVICE REPRESENTATIVE-SEASONAL REMOTE
TTEC-Healthcare Solutions
09.2025 - CurrentRead More
LEAD SCHEDULER
HCA Orthopedic Hospital
10.2024 - 10.2025Read More
INCIDENT MANAGEMENT SPECIALIST REMOTE
Empower Pharmacy
11.2023 - 11.2025Read More
CUSTOMER SERVICE REPRESENTATIVE REMOTE
Mattress Firm
08.2023 - 10.2024Read More
TRAINER / CUSTOMER SERVICE
Walmart
10.2020 - 10.2023Read More
Ultimate Medical Academy
Associate of Science from Medical Billing and Coding
Read More