Rosa Gomez Garcia
Fontana,CA
Summary
Hardworking individual brings top-notch abilities in reception and clerical work. Equipped to handle fast-paced office operations with continuous flow of patients and assignments. Meticulous in completing assignments and always ready to help team members.
Overview
1
1
year of professional experience
Work History
Front Desk Medical Receptionist
Unicare Health Insurance
02.2024 - 12.2024
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Ensured HIPAA compliance by maintaining strict confidentiality with all patient records and information.
- Managed a high volume of incoming calls, addressing inquiries, and providing exceptional customer service to patients.
Insurance Customer Service Representative
Alstate Process
07.2023 - 01.2024
- Managed high call volume while maintaining professionalism, empathy, and attention to detail in each interaction.
- Processed policy updates and changes accurately, ensuring client needs were met in a timely manner.
- Answered incoming phone calls to articulate product value to prospective customers and support current policyholders.
- Responded to customer requests for products, services, and company information.
Education
High School Diploma -
AB Miller High
Fontana, CA05-2013
Skills
- Patient schedulingAppointment managementInsurance verificationPatient registrationInformation documentationPayment collectionOffice administrationSchedule coordinationPaperwork coordinationMicrosoft officeAppointment managementInsurance verificationPatient registrationInformation documentationPayment collectionOffice administrationSchedule coordinationPaperwork coordinationMicrosoft officeDocumentationCall handlingschedulingAppointment managementInsurance verificationPatient registrationInformation documentationPayment collectionOffice administrationSchedule coordinationPaperwork coordinationMicrosoft office
- Appointment management
- Insurance verification
- Patient registration
- Information documentation
- Payment collection
- Office administration
- Schedule coordination
- Paperwork coordination
- Microsoft office
- Documentation
- Call handling
- Front desk operations
Timeline
Front Desk Medical Receptionist
Unicare Health Insurance
02.2024 - 12.2024
Insurance Customer Service Representative
Alstate Process
07.2023 - 01.2024
High School Diploma -
AB Miller High
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