Krystal Reese
Minneapolis,MN
Summary
Specialist in improving service quality and optimizing operations with a focus on project management and vendor relations. Demonstrated proficiency in Quickbooks, contributing to revenue growth and enhanced operational efficiency. Proven track record in promoting teamwork to achieve organizational goals.
Overview
2027
2027
years of professional experience
1
1
Certification
Work History
Bookkeeper
SpaderGroup
2026 - Current
- Processed accounts payable and receivable transactions accurately.
- Maintained general ledger entries to ensure financial integrity.
- Reconciled bank statements to uphold accurate financial reporting.
- Assisted in preparing monthly financial statements for management review.
Customer Service Representative
WTW Associates
08.2024 - 12.2025
- Oversaw medical open enrollment initiatives to enhance employee engagement and satisfaction. Coordinated with HR teams to streamline communication regarding health benefits. Developed strategies to improve enrollment efficiency and accessibility for all employees.
- Provided comprehensive support for employer self-service troubleshooting to ensure operational efficiency.
- Oversaw benefits enrollment initiatives to enhance employee engagement. Coordinated with HR to streamline enrollment procedures and improve accessibility. Developed training materials to educate staff on benefits offerings.
- Facilitated resolution of customer inquiries to enhance satisfaction and loyalty.
- Managed efficient processing of order returns and exchanges to support customer service excellence.
- Maintained meticulous records of customer engagements through CRM systems to enhance tracking accuracy.
- Refined complaint handling procedures to ensure timely resolutions and elevate customer satisfaction.
General Manager
Amazing Thailand Bar and Restaurant
06.2019 - 06.2025
- Execute sales by marketing
- Maintain all inventory and vendors interactions
- ADP Payroll
- Hr executive Manager
- Manage and oversee a staff consisting of 30+ employees
- Onboarding
- Create memos and policies
- Conduct All staff meetings
- Hiring
- risk management
- respond quickly to escalated complaints
- Accounting
- Licensing
- Grant Writing
- Host virtual weekly meetings
- Monthly and annual sales reports
- Administrative tasks
- Ensured compliance with applicable laws, regulations and industry standards pertaining to operations management.
- Oversaw product development initiatives from concept through completion stages.
- Assisted in the recruitment process by interviewing potential candidates for open positions.
- Coordinated training activities for employees to ensure compliance with company policies and procedures.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Provided guidance and support to subordinate managers in order to foster an atmosphere of cooperation throughout the organization.
Project Manager
Amazing Thailand
04.2019 - 06.2025
- Monitored progress of each project to ensure timely delivery of deliverables in accordance with established quality standards.
- Analyzed data from various sources such as surveys, interviews, focus groups. to inform decision-making related to projects.
- Identified risks associated with each project and developed strategies for mitigating those risks.
- Negotiated contracts with vendors and suppliers based on company objectives and budget constraints.
- Created and implemented processes to ensure successful completion of projects.
- Managed multiple projects with competing deadlines simultaneously.
Food Service Worker
University of Minnesota
09.2016 - 06.2019
- Practice food safety,
- prep food
- set up and run numerous food stations
- Supervisor of student workers
Catering Associate
Panera Bread
12.2014 - 12.2017
- Server
- Delivery
- Prep
- Office Administration
Server
Applebee's
02.2014 - 04.2015
- Greet all guests
- Make accommodations for guests
- Complete customer service
- Help train
Manager
Jimmy John's Sandwiches
03.2012 - 05.2014
- Oversaw medical open enrollment initiatives to enhance employee engagement and satisfaction. Coordinated with HR teams to streamline communication regarding health benefits. Developed strategies to improve enrollment efficiency and accessibility for all employees.
- Provided comprehensive support for employer self-service troubleshooting to ensure operational efficiency.
- Oversaw benefits enrollment initiatives to enhance employee engagement. Coordinated with HR to streamline enrollment procedures and improve accessibility. Developed training materials to educate staff on benefits offerings.
- Facilitated resolution of customer inquiries to enhance satisfaction and loyalty.
- Managed efficient processing of order returns and exchanges to support customer service excellence.
- Maintained meticulous records of customer engagements through CRM systems to enhance tracking accuracy.
- Refined complaint handling procedures to ensure timely resolutions and elevate customer satisfaction.
Education
Associate of Applied Science - Business management
Rasmussen College-Minnesota
Minneapolis, MN3 2019
Skills
- Utilized Microsoft Office applications to support documentation and data management tasks
- Oversaw financial operations utilizing QuickBooks to enhance reporting accuracy Coordinated with cross-functional teams to streamline accounting processes Drove improvements in financial data management and compliance
- Directed accounts receivable processes to uphold financial stability and operational efficiency
- Directed year-end closing activities to maintain compliance with financial regulations Coordinated with multiple departments to optimize the closing process and drive efficiency Led initiatives to identify and rectify discrepancies in financial records
- Orchestrated financial statement preparation to provide critical insights for organizational financial analysis
- Oversaw vendor relationships to support strategic alignment with organizational goals and optimize operational processes
- Managed fixed asset management systems to uphold regulatory compliance and optimize resource distribution
- Directed revenue recognition processes to enhance accuracy in financial reporting and analysis
Certification
- CFSM (Certified Food Safety Manager)
Timeline
Customer Service Representative
WTW Associates
08.2024 - 12.2025
General Manager
Amazing Thailand Bar and Restaurant
06.2019 - 06.2025
Project Manager
Amazing Thailand
04.2019 - 06.2025
Food Service Worker
University of Minnesota
09.2016 - 06.2019
Catering Associate
Panera Bread
12.2014 - 12.2017
Server
Applebee's
02.2014 - 04.2015
Manager
Jimmy John's Sandwiches
03.2012 - 05.2014
Associate of Applied Science - Business management
Rasmussen College-Minnesota
Bookkeeper
SpaderGroup
2026 - Current