Krystal Reyes
Wyoming
Summary
I'm a Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Dynamic professional possesses excellent communication and customer service skills. Builds good rapport with customers through positive engagement. Highly committed to providing outstanding product demonstrations.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
Big Men Construction LLC
Grand Rapids, MI
06.2025 - 06.2026
- Provided bilingual support to customers via phone and email, ensuring effective communication and satisfaction.
- Collaborated with team members to improve service processes and enhance overall performance.
- Conducted follow-up calls to ensure customer satisfaction and retention strategies were executed properly.
- Assisted customers with Spanish-language inquiries in a timely and professional manner.
- Provided language translation services for customer service inquiries.
- Gained customer trust by providing knowledgeable and accurate information in both English and Spanish.
Brand Ambassador
Kate Spade
Byron Center, MI
03.2025 - 06.2025
- Assisted in visual merchandising to create appealing store displays that provided easy spotting of products for customers interest.
- Collaborated with team members to execute promotional events, driving customer engagement and traffic.
- Trained new staff on brand values, product features, and customer service best practices for consistent, clean and efficient experience
BRAND AMBASSADOR
Gap factory
Byron Center, MI
11.2023 - 02.2025
- Ensured accurate representation of the brand by maintaining consistent messaging and visuals across all promotional materials and presentations.
- Drove customer engagement by creating interactive activities that showcased the unique features of promoted products.
- Provided valuable feedback to clients regarding consumer reactions, preferences, and suggestions for improvements based on firsthand experience promoting their products.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Provided personalized shopping experiences for repeat customers by remembering their preferences and offering tailored recommendations.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
SALES ASSOCIATE
American Eagle Outfitters, Inc
Byron Center, MI
09.2023 - 11.2023
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
- Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.
Education
High School Diploma -
Byron center high school
Byron center05.2023
Skills
- Customer service
- Product knowledge
- Teamwork
- Sales techniques
- Problem-solving
- Inventory management
- Customer Relations
- Active listening
LANGUAGES
English - Full Professional
Spanish - Native or Bilingual
Timeline
Customer Service Representative
Big Men Construction LLC
06.2025 - 06.2026
Brand Ambassador
Kate Spade
03.2025 - 06.2025
BRAND AMBASSADOR
Gap factory
11.2023 - 02.2025
SALES ASSOCIATE
American Eagle Outfitters, Inc
09.2023 - 11.2023
High School Diploma -
Byron center high school