KRYSTAL RUSSELL

Scheduling/Auth Team Leader PSR, SR

Texas Oncology

01.2011 - 06.2023

Schedule follow up, diagnostic imaging, infusion, and laboratory services appointments
Communicate schedule changes between providers, medical staff, and patients
Coordinated referrals through insurance and other medical specialists and documented details in patient charts
Established and maintained client rapport by utilizing quality customer service
Contributed to interviewing process and made new hire recommendations
Worked with supervisors and team members to understand supply needs and bring levels within desired tolerances
Motivated and trained employees to maximize team productivity.
Established open and professional relationships with team members to achieve quick resolutions for various issues
Positioned as go-to person for up to 5 staff members, troubleshooting complex administrative and training issues promptly
Advance in this role multiple times with advancement to leadership for authorizations department exclusively for 4-5 years
Provided leadership in effective care delivery and improved all aspects of cancer care patients within imaging services
Demonstrated knowledge of company mission and goals and mentored employees in reaching objectives aligned with company core values
Provided financial structure to expand services to patients with regards to private pay patients and embraced openness and fairness to all patients to get high quality imaging and treatment within our facilities by working closely with financial assistance programs
Exclusively responsible for AR log working claims on hold for PET CT
Stayed current with ever changing insurance guidelines to ensure proper coding and billing.