Krystal Short
Training, Management, Sales & Customer Service
Tolleson,Arizona
Summary
Highly dedicated, performance-driven and visionary leader with extensive experience and success in providing training, managing multi-disciplinary learning/development functions in large and complex organizations. Over half a decade of travel experience in all travel related products from cruise, tours, groups, flights, hotel/resort accommodations and other various fulfillment needs including training other travel agents to do the same, thriving on the success of everyone involved from personal, company to the success of the travelers.
Overview
16
16
years of professional experience
Work History
Senior Credit Consultant/M.I.T Lead (Remote)
Progrexion
08.2020 - 04.2023
- Customer service and sales
- 100% Remote
- Responsible for regular check-ins and follow ups with client, legal team, lenders and financial institues to assure client hits their financial life goals.
- Responsible for enrollment and education of clients about credit repair services.
- Maintains expected quota and stats required with personal, team, and company goal standards.
- Advocate for fellow team members in order to reach both daily, and pay period goals, as well as maintain morale.
- Complied with internal controls and government regulations.
- Trained, educated and guided both clients and employees to work towards a common goal.
Travel Agent/Customer Service Manager (Remote)
The Travel Secret
12.2019 - 07.2020
- Directly handled all clients of program with any and all travel needs.
- Experienced in planning and booking groups, tours, cruise, hotels, flights and resort travel.
- Trained and managed on boarding of new employees on all systems and protocols and increased retention rate by 39%
- Worked alongside CEO for any and all duties requested.
- Enrolled Clients into annual memberships, and sales of programs offered.
- Provided needed customer service, and explanation of services and provided ''Mom and Pop'' style friendly customer service
- Managed social media platforms for company
- Exceeded team goals and collaborated with staff members to implement customer service initiatives.
Training Specialist (Cruise and Tour Sales)
International Cruise & Excursions Inc.
03.2016 - 10.2019
- Trained and educated travel agents on how to plan, book and fulfill all travel related products.
- Tour, cruise, flight, hotel, resort and other travel needs
- Trained others in important protocol of organization skills, white glove customer service and upselling additional needs.
- Trained and mentored new personnel hired to fulfill various roles both in house and remote.
- Consistently assisted in developing training resource materials, and maintained company training programs.
- Assessed additional needs based on training progress and collaborated with management to meet all requirements.
- Organized and developed different training programs.
Team Leader/Corporate Travel Agent
International Cruise & Excursions Inc.
10.2013 - 03.2016
- Responsible for booking all travel related products and having go to knowledge for everything from tours, cruise, groups and other travel related products
- Remained driven, focused and eager for both client's trip success as well as success of company.
- Responsible for managing day-to-day planning, implementation and problem-solving to ensure team achieves daily goal.
- Developed strategies to promote team member adherence to company regulations and performance goals of maintaining 40% closing and 95% customer satisfaction
- Contributed to team success by exceeding team sales goals, and also discovered training needs and provided coaching.
- Completed all daily tasks and special assignments with efficient and quality-driven approach.
Server Trainer
Olive Garden
01.2010 - 09.2011
- Created training plan to ensure that all servers learn necessary information in timely manner.
- Responsible for serving tables, up-selling alcohol and featured items, and training new servers.
- Trained incoming staff regarding restaurant's practices, culture and procedures.
- Trained, motivated, supervised and evaluated employees.
Training and Sales Manager
Verizon Wireless
10.2007 - 10.2010
- Hired and managed all employee coaching, training, performance improvement actions and key sales tactics and raising closing from 15% to 27.3%
- Interviewed job candidates and made staffing decisions.
- Selling phones, negotiating plans and providing basic customer service and account management to customers.
- Assessed skill gaps for employees in sales department and developed training courses to meet identified needs.
- Raised customer service experience from 50% to 80%
Education
Bachelor of Arts - Psychology
South University
Savannah, GA03-2013
High School Diploma -
Westview High School
Avondale, AZ05-2007
Skills
- Travel; groups, cruise, tours, resorts, hotel and flights
- White Glove Customer Service
- Organization and Time Management
- Over one decade of remote work experience
- Training and Mentoring
- Sales and Marketing
- Strategic Planning and Problem Solving
- Product Management
- Conflict Resolution
- Time Management
- Leadership and Team Building
- Analytical Thinking
- Teamwork and Results Orientation
- Computer Proficiency
- Excellent Communication and Interpersonal Skills
Accomplishments and extras
- Two time winner named one of the top 10 female leaders in the company at International Cruise and Excursions in both 2018 and 2019
- Operated the ''Culture Team'' - Organizing, participating in all employee engagement and volunteer work with charities like A New Leaf and Wounded Warriors.
- Named ''Employee of the year'' for GDS travel three consecutive years in a row
- Promoted to management in less than 90 days at Progrexion
- Certified and trained in all major cruise lines, tour companies and GDS certified in airline booking.
Timeline
Senior Credit Consultant/M.I.T Lead (Remote)
Progrexion
08.2020 - 04.2023
Travel Agent/Customer Service Manager (Remote)
The Travel Secret
12.2019 - 07.2020
Training Specialist (Cruise and Tour Sales)
International Cruise & Excursions Inc.
03.2016 - 10.2019
Team Leader/Corporate Travel Agent
International Cruise & Excursions Inc.
10.2013 - 03.2016
Server Trainer
Olive Garden
01.2010 - 09.2011
Training and Sales Manager
Verizon Wireless
10.2007 - 10.2010
Bachelor of Arts - Psychology
South University
High School Diploma -
Westview High School
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