Krystal Sikes
CHIEFLAND
Summary
Accomplished Senior Clerk at the State of Florida Department of Corrections, adept in document management and office administration. Excelled in processing legal inmate mail and managing customer accounts at Aaron's, enhancing client relationships and ensuring timely merchandise delivery. Demonstrated exceptional equipment operation skills and problem-solving abilities, achieving significant improvements in mail handling efficiency.
Overview
6
6
years of professional experience
Work History
Senior Clerk
State of Florida Department of Corrections
09.2022 - Current
- Processing and handling of inmates legal mail
- Processing inmate books, magazines and newspapers
- entering and receiving institutional orders via AOD.
- Operating box scanners and mail scanners.
- Monitoring inmates outgoing mail.
- Processed incoming and outgoing mail and packages according to established procedures.
Customer Account Manager
Aaron's
02.2019 - 09.2022
- Handled complaints, provided appropriate solutions, and alternatives within appropriate timeframes and followed up to achieve resolution.
- Tracked and maintained orders to guarantee prompt and successful delivery of merchandise to customers.
- Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
- Secured on-time payments and collected on delinquent accounts with tailored payment plans.
- Maintained client files with sales contracts, records of client interactions, client notes, and other information.
Education
High School Diploma -
Chiefland High School
Chiefland, FL05-2015
Skills
- Document management
- Paperwork processing
- Mail handling
- Equipment operation skills
- Office administration
- Business administration
Timeline
Senior Clerk
State of Florida Department of Corrections
09.2022 - Current
Customer Account Manager
Aaron's
02.2019 - 09.2022
High School Diploma -
Chiefland High School
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