Summary
Overview
Work History
Education
Skills
Timeline
Generic

KRYSTAL SIMMONS

Columbus,OH

Summary

Dedicated and personable Customer Service professional with over 10 years of experience delivering outstanding support in fast-paced environments. Skilled in resolving customer issues efficiently, maintaining high satisfaction rates, and building strong client relationships. Adept at managing high call volumes, troubleshooting technical issues, and collaborating with internal teams to enhance the overall customer experience. Committed to providing empathetic, solution-focused service that drives customer loyalty and supports business growth.

Overview

17
17
years of professional experience

Work History

Intervention Aide

Columbus City Schools
01.2020 - Current
  • Behavior Management: Proficient in maintaining appropriate student behavior in various settings, including classrooms, school grounds, and during transportation.
  • Crisis Intervention: Capable of verbally and physically intervening with students exhibiting severe emotional disturbances (SED) when necessary to ensure safety.
  • Student Support: Assists in teaching appropriate behaviors to students with emotional disabilities and supports their academic tasks under the direction of a teacher.
  • Transportation Assistance: Aids in the loading and unloading of students, ensures their safety during transport, and assists with emergencies.
  • Record Keeping: Maintains accurate records of student attendance, incidents, and other relevant information.
  • Gency bus evacuation practices.

PCA

Cherry Blossom Assisted Living
01.2020 - 01.2016
  • Help clients with bathing, dressing, grooming, toileting, and feeding.
  • Aid with walking, transferring from bed to wheelchair, and positioning to prevent bedsores.
  • Perform basic housekeeping tasks such as laundry, making beds, washing dishes, and tidying up the living space.
  • Encourage clients to do as much as they can for themselves safely, promoting dignity and self-esteem.
  • Keep records of services provided and report any significant changes in client condition to supervisors or nurse.

Environmental Services

OSU Wexner Medical Center
08.2013 - 12.2014
  • Ensure cleanliness and safety in patient rooms, exam rooms, hallways, restrooms, and other areas by performing routine and specialized cleaning tasks.
  • Utilize specialized cleaning methods and equipment to meet health, safety, and regulatory standards.
  • Adhere to infection control and safety guidelines to prevent the spread of contaminants and ensure a safe environment for all.
  • Monitor and replenish cleaning supplies and linens as needed to maintain operational efficiency.
  • Under supervision, assist in transporting patients using carts, beds, wheelchairs, or motor vehicles, ensuring their comfort and safety.

Merchandise Processor

Gap Distribution Center
09.2008 - 03.2012
  • Picked orders, packed boxes and prepared shipments.
  • Inspected items to check quality and accuracy against specifications.
  • Processed incoming merchandise efficiently, ensuring accurate inventory management.
  • Operated warehouse equipment safely, adhering to all safety protocols and guidelines.
  • Maintained organized storage areas, optimizing space for improved workflow.
  • Informed supervisors and coworkers of inventory needs and double-checked supplies before completing customer orders.
  • Reviewed incoming shipments for correctness to ensuring no damage or duplication of orders.

Education

Pharmacy Technician - Certified

STNA - State Certified

01.2021

High School Diploma -

South High School
Columbus, OH
06-2006

Skills

  • Excellent verbal and written communication
  • Conflict resolution and problem-solving
  • Active listening and empathy
  • Multitasking in high-pressure environments
  • CRM (Customer Relationship Management) software proficiency
  • Time management and organization
  • Patient care and personal hygiene assistance
  • Vital signs monitoring (blood pressure, temperature, pulse, respiration)
  • Infection control and safety practices
  • Mobility assistance (transfers, ambulation, positioning)
  • Basic wound care and dressing changes
  • Patience and flexibility
  • Emotional support
  • Social skills training
  • Data collection

Timeline

Intervention Aide

Columbus City Schools
01.2020 - Current

PCA

Cherry Blossom Assisted Living
01.2020 - 01.2016

Environmental Services

OSU Wexner Medical Center
08.2013 - 12.2014

Merchandise Processor

Gap Distribution Center
09.2008 - 03.2012

STNA - State Certified

Pharmacy Technician - Certified

High School Diploma -

South High School

Similar Profiles

CREATE PROFILE