Krystal Singh
Dundee,FL
Summary
A motivated candidate with years of experience and a degree in Cyber Security and Network Information Technology looking for a mid-level role as an IT support specialist. Demonstrates great leadership, multitasking, communication, and customer service skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Lead Branch Coordinator
Apria Healthcare
07.2018 - Current
- Ensures team members complete order processing using current tools, processes, and technology
- Oversees engagement of patients and referral sources in order status, ensuring timely follow-up as needed
- Assist in implementing new policies and programs and provides direction and guidance in work assignments
- Ensure proper turnaround times for DME, review clinical information, and qualify orders including walker, wheelchairs, etc.
- And respiratory equipment (O2, CPAPs, ventilators).
- Created strategies to develop and expand existing customer sales, resulting in increase in annual sales.
- Completed filings and upheld strict compliance with regulatory agencies and supervisors.
- Assessed employee performance and developed improvement plans.
Clinical Support
Florida Hospital
12.2016 - 07.2018
- Process patient admission and discharge documents, protect the security of medical records to ensure that confidentiality is maintained
- Clerical tasks, such as preparing charts or other documents, filing, faxing, answering phones, and taking messages
- Initiate the billing process by verifying and gathering insurance information and entering insurance data into the hospital billing systems including processing payments.
- Managed approximately 30+ incoming calls, emails and faxes per day from customers.
Supervisor Receptionist (State Farm)
Allied Universal
09.2013 - 12.2016
- Greets guests and employees entering office, registered visitors in and out of access systems
- Executed strong phone skills, directing callers to right departments, responding to inquiries
- Performed administrative office duties without error, utilizing basic as well as internal programs
- Upkeep daily journals, filing documents, mail duties, scanning, copying, and printing, exceeding work expectations
- Prepared and scheduled large and small meetings, built rapports with external agents
- Maintained and secured premises, monitored, and patrolled facility interior and exterior.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
Customer Service Associate
Hewitt Associates
09.2009 - 04.2013
- Responded to all calls regarding health benefits for various companies and clients
- Developed greater knowledge about Health Insurance to keep customers fully informed and happy
- Customer Service – answered questions and provided solutions to client problems
- Increased percentage of satisfied customers
- Data entry of all calls, problems & knowledge of new computer programs.
Education
Associate of Science - Cybersecurity And Network Information Technologies
Valencia Community College
Orlando, FL07.2024
High School Diploma -
Colonial High School
Orlando, FL05.2007
Skills
- ATHENA, EPIC, Cerner, ACIS, CITRIX
- SharePoint
- Visitor Access Management (VAM)
- Event Management Systems (EMS)
- Microsoft Office 365, Adobe
- VMWare, Linux, RedHat, KALI
- Verbal communication and Screening and directing calls
- Cooperative to client relations
- Attention to detail and Problem solving
- IT troubleshooting
- Network/domain configuration
- Relationship building and management and Customer Service
- Incident Response
- Access Control, Active Directory and Group Policy
- Network Security
- Penetration Testing and Vulnerability Assessment
Certification
- Network Security 2023 (Valencia College)
- Network Administration 2023 (Valencia College)
- Linux Enterprise Server Administration 2023 (Valencia College)
Timeline
Lead Branch Coordinator
Apria Healthcare
07.2018 - Current
Clinical Support
Florida Hospital
12.2016 - 07.2018
Supervisor Receptionist (State Farm)
Allied Universal
09.2013 - 12.2016
Customer Service Associate
Hewitt Associates
09.2009 - 04.2013
Associate of Science - Cybersecurity And Network Information Technologies
Valencia Community College
High School Diploma -
Colonial High School
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