Krystal Singleton

Healthcare Insurance Plans

Prescription Coverage

Employee Coverage

• Promoted blood specimen integrity for laboratory testing using accurate selection of collection tubes and correct technique
• Assisted in training new employees on proper phlebotomy techniques
• Performed venipuncture and skin puncture on patients of all ages.

• Updated databases with new and modified customer data
• Troubleshot customer issues related to software updates and issues
• Assisted customers with setup and installation of Apple products.

• Set up and activated customer accounts
• Answered customer inquiries and provided accurate information regarding products and services
• Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.

• Provided exceptional customer service to ensure customer satisfaction
• Recruited and trained new employees to meet job requirements
• Led team engagement to assist cross-functional departments and achieve goals.