Vanella Hester
Lake Wales,FL
Summary
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
11
11
years of professional experience
Work History
Healthcare Customer Service Representative
Results cx
Lake Wales, FL
09.2021 - Current
- Managed incoming calls from patients and other healthcare facilities to provide information or schedule services.
- Assisted in checking patient's insurance eligibility prior to their appointment.
- Collected payments from patients and entered them into the billing system accurately.
- Maintained client confidentiality according to HIPAA regulations at all times.
- Assisted with training new staff members on policies and procedures related to customer service roles within the organization.
- Developed strategies for improving customer experience while maintaining compliance standards.
- Utilized active listening and communication skills to address customer inquiries and escalate issues to supervisor.
Designer Handbag Sales Associate
Macys Department Store
Fort Lauderdale, FL
01.2014 - 02.2020
- Managed inventory levels and ensured availability of stock items for purchase by customers.
- Assisted in merchandising displays to promote designer handbag collections.
- Provided information on product features, benefits, warranties, and return policies.
- Completed sales transactions using a point-of-sale system.
- Maintained stock levels by replenishing shelves as needed.
- Created promotional displays for new designer handbag lines.
- Followed up with customers after purchase to ensure satisfaction.
Education
High School Diploma -
Hillsborough High School
Tampa, FLSkills
- Account updating
- Inbound and Outbound Calling
- Call Management
- Data Collection
- Information Security
- Complaint resolution
Timeline
Healthcare Customer Service Representative
Results cx
09.2021 - Current
Designer Handbag Sales Associate
Macys Department Store
01.2014 - 02.2020
High School Diploma -
Hillsborough High School
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