Zenesha Carr
Taylor
Summary
Capable Patient Representative dedicated to providing superior support for patients in need of reliable information regarding insurance coverage, finance options and documentation requirements. Well-versed in scheduling and database management functions for streamlined communication and reduced correspondence backlogs. Excels at identifying client needs and concerns to improve engagement strategies and overall service.
Overview
9
9
years of professional experience
Work History
Healthcare Customer Service Representative
Ttec (TeleTech) - HealthCare Solutions
10.2024 - Current
- Maintained confidential patient, employee and company information in compliance with company policies and regulatory requirements.
- Gathered information, assessed and fulfilled callers' needs and educated on important policies and procedures.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Exhibited high energy and professionalism when dealing with clients and staff.
Certified Nursing Assistant
Advantage Living of Wayne
04.2021 - 03.2022
- Oversaw and maintained patients' rooms, group living areas, and nurse stations.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Cared for residents in assisted living facility and delivered high-quality support to meet needs.
Dispatcher Coordinator
Odyssey Logistics LLC.
01.2020 - 04.2021
- Checked that each scheduled route was appropriately covered by delivery drivers.
- Created delivery routes and optimized plans for traffic, road conditions, and other factors.
- Provided training and guidance to new dispatchers.
- Coordinated driver dispatch to accomplish daily delivery requirements.
Transportation Dispatcher
Prospect Airline Services
11.2015 - 01.2019
- Handled incoming calls and emails from customers regarding being transportation though the airport.
- Worked closely with customers to effectively resolve issues and complaints.
- Maintained updated and detailed records of calls in physical and electronic database.
Education
High School Diploma -
Mevindale High School
Melvindale, MI06-2015
Skills
- Data entry proficiency
- Appointment scheduling
- Patient confidentiality
- Strong interpersonal skills
- Account updating
- Computer proficiency
Timeline
Healthcare Customer Service Representative
Ttec (TeleTech) - HealthCare Solutions
10.2024 - Current
Certified Nursing Assistant
Advantage Living of Wayne
04.2021 - 03.2022
Dispatcher Coordinator
Odyssey Logistics LLC.
01.2020 - 04.2021
Transportation Dispatcher
Prospect Airline Services
11.2015 - 01.2019
High School Diploma -
Mevindale High School
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