Krystal Smith
Fresno,CA
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Committed to ensuring customer satisfaction by providing exceptional service and unmatched support.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
STARWEST BOTANICALS, INC
10.2019 - 12.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Florist Assistant
Wild Flower Design Group
11.2018 - 10.2019
- Placed floral arrangements in refrigerated cases and arranged other merchandise on display fixtures.
- Maintained a clean and organized workspace, ensuring a safe and efficient work environment for all staff members.
- Collaborated with team members on large projects, contributing to successful completion of orders on time and within budget constraints.
- Prepared incoming flower stocks for inclusion in arrangements and bouquets etc.
Title Specialist
Insurance Auto Auctions Inc.
03.2017 - 08.2017
- Reduced title discrepancies by proactively researching and resolving any potential issues in advance.
- Conducted thorough public record searches to verify property ownership history and identify potential liens or encumbrances.
- Enhanced document accuracy by meticulously reviewing and verifying titles for correctness.
- Ensured timely processing of title applications by efficiently managing a high volume of daily tasks.
- Maintained compliance with industry regulations by staying up-to-date on relevant laws and guidelines related to title management.
Customer Service Representative
Insurance Auto Auctions Inc.
09.2015 - 03.2017
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Education
Associate of Arts - Communications
Sacramento City College
Sacramento, CACertificate - Dental Assisting
Carrington College California - Sacramento
Sacramento, CA09.2009
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Data Entry
- Problem Resolution
- Call center experience
- Computer Proficiency
- Appointment Scheduling
- Scheduling
Timeline
Customer Service Representative
STARWEST BOTANICALS, INC
10.2019 - 12.2022
Florist Assistant
Wild Flower Design Group
11.2018 - 10.2019
Title Specialist
Insurance Auto Auctions Inc.
03.2017 - 08.2017
Customer Service Representative
Insurance Auto Auctions Inc.
09.2015 - 03.2017
Associate of Arts - Communications
Sacramento City College
Certificate - Dental Assisting
Carrington College California - Sacramento
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